Routing destination
Blue Cross and Blue Shield of Alabama
The first three characters on the member’s current ID card identify this BlueCard home plan. Use the terminal trading partner below for the published electronic routes.
Enhanced claim statusEDI 276/277, Availity ECS, or portal automation
Available
EligibilityEDI 270/271
Available
Appeals agentAI appeals workflow
Not published
Phone and fax contacts
Numbers vary by plan, service, and department. Check the member’s ID card before calling or sending a fax.
Phone lines5
- (205) 988-2200Blue Cross and Blue Shield of Alabama LineBlue Cross and Blue Shield of Alabama line that asks for the last nine digits of the member contract number before it opens the account.Answered by: Automated phone menu
- (800) 248-2342Blue Cross and Blue Shield of Alabama Pre-certificationBlue Cross and Blue Shield of Alabama pre-certification line that asks members for the last 9 digits of their contract number and refers general benefit questions to another number.Answered by: Automated phone menu
- (800) 292-8868Blue Cross and Blue Shield of AlabamaLanguage choice, then routes Blue Cross and Blue Shield of Alabama callers to customer, provider, or dental options.Answered by: Automated phone menu
- (800) 517-6425Blue Cross and Blue Shield of Alabama Provider Eligibility & BenefitsAutomated provider eligibility and benefits line for Blue Cross and Blue Shield of Alabama, sorted by doctor's office, hospital or facility, HMS or Medicaid agency, and others.Answered by: Automated phone menu
- (833) 663-8703Credence Blue Cross and Blue Shield Pre-certificationPre-certification information line for Credence Blue Cross and Blue Shield members, subscribers and providers.Answered by: Automated phone menu
Phone numbers58
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| phone(800) 322-6384 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 335-8289 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 441-9188 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 451-0287 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 676-2583 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Health Benefit Plan Coverage, Hospital, Hospital - Inpatient |
| phone(800) 700-2533 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(800) 877-7195 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(800) 972-8088 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 977-2273 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(833) 371-0218 | Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Payment |
| Chiropractic, Pharmacy |
| phone(844) 354-3241 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(855) 558-1439 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(855) 592-2895 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(866) 797-9884 | Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Payment |
| Chiropractic, Pharmacy |
| phone(888) 334-0870 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Mental Health |
| phone(888) 352-7924 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(888) 581-3648 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(530) 271-3200 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(530) 753-3498 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(800) 274-7767 | Utilization managementBenefit context: Co-Insurance |
| Hospital, Hospital, Hospital - Inpatient, Hospital - Outpatient |
| phone(800) 832-7850 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(855) 343-4851 | Utilization managementBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital |
| phone(866) 470-6244 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(866) 773-2884 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
| phone(916) 228-4300 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(916) 454-2345 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(916) 642-1867 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(916) 779-7656 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(800) 924-7141 | Other stated context, PharmacyBenefit context: Co-Insurance; Benefit context: Benefit Description |
| Hospital - Outpatient, Pharmacy |
| phone(855) 381-1661 | PharmacyBenefit context: Active Coverage |
| Pharmacy |
| phone(866) 205-5107 | Other stated context, PharmacyBenefit context: Active Coverage; Benefit context: Coverage Basis |
| Pharmacy |
| phone(888) 286-3197 | PharmacyBenefit context: Active Coverage |
| Pharmacy |
| phone(855) 339-8558 | Behavioral health, Other stated contextBenefit context: Coverage Basis; Benefit context: Active Coverage |
| Mental Health |
| phone(800) 248-2342 | Other stated contextBenefit context: Co-Insurance; Benefit context: Deductible |
| Hospital |
| phone(800) 424-8270 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(800) 476-0677 | Other stated contextBenefit context: Non-Covered |
| Vision (Optometry) |
| phone(800) 541-6652 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital |
| phone(800) 664-2583 | Other stated contextBenefit context: Active Coverage |
| Health Benefit Plan Coverage |
| phone(800) 827-4814 | Other stated contextBenefit context: Limitations |
| Hospital - Inpatient, Hospital, Hospital - Inpatient |
| phone(800) 841-9659 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 972-4226 | Other stated contextBenefit context: Co-Payment |
| Hospital - Inpatient |
| phone(833) 447-4397 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(833) 663-8703 | Other stated contextBenefit context: Co-Insurance; Benefit context: Deductible; Benefit context: Coverage Basis |
| Hospital |
| phone(833) 663-8705 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(833) 798-6733 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(833) 800-4032 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(833) 800-4033 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(866) 508-7145 | Other stated contextBenefit context: Co-Payment |
| Chiropractic, Chiropractic, Hospital - Outpatient |
| phone(866) 803-8002 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(877) 986-8136 | Other stated contextBenefit context: Co-Insurance |
| Hospital - Outpatient |
| phone(800) 214-4844 |
| ||
| phone(800) 238-8379 |
| ||
| phone(800) 327-6716 |
| ||
| phone(800) 727-2227 |
| ||
| phone(800) 800-4298 |
| ||
| phone(844) 465-5227 |
| ||
| phone(877) 444-2374 |
| ||
| phone(888) 233-8351 |
|
Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.
Fax numbers15
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| fax(410) 781-7661 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
| fax(866) 606-6021 | Other stated context, PharmacyBenefit context: Active Coverage; Benefit context: Coverage Basis |
| Pharmacy |
| fax(800) 348-3804 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| fax(833) 453-0101 | Other stated contextBenefit context: Coverage Basis |
| |
| fax(833) 610-1575 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| fax(833) 938-9934 | Other stated contextBenefit context: Co-Insurance; Benefit context: Deductible |
| Hospital |
| fax(844) 295-4637 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital |
| fax(866) 713-6516 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| fax(888) 656-6671 | Other stated contextBenefit context: Coverage Basis |
| |
| fax(479) 527-2323 |
| ||
| fax(501) 212-8518 |
| ||
| fax(501) 378-2562 |
| ||
| fax(501) 378-2965 |
| ||
| fax(501) 379-1200 |
| ||
| fax(888) 282-1321 |
|
Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.
Retired numbers2
These numbers played a not-in-service recording when called. Do not use them; call the replacement or the number on the member’s ID card.
- (800) 397-7337Not in service when called; re-check pending
- (888) 350-3447Not in service when called; re-check pending
Member ID guidance
Read the prefix from the current card.
Do not infer a prefix from another member or an older card. Federal Employee Program IDs beginning with a single “R” follow a separate route.
LLLNNNNNNNNNMasked formats use L for a letter, N for a number, and ? for an unknown character. No member IDs are published.
Evidence
Source and verification
- Prefix, home plan, and state
- Substrate BlueCard mapping snapshot. Data last changed ; checked . Check the current prefix with BCBS ↗
- Terminal payer and payer ID
- Linked to the directory’s terminal payer record, checked . Open the payer routing sources →
- Availability signals
- Substrate’s reviewed route configuration and claim-status network, checked .
Use the member’s current ID card and confirm the current payer or clearinghouse route before submission. Prefix associations and transaction support can change.