800-517-6425: Blue Cross and Blue Shield of Alabama Provider Eligibility & Benefits
Quick answer
(800) 517-6425 reaches BlueCross BlueShield of Alabama (provider services). It is answered by automated phone menu. From the greeting, press 1 for familiar with disclaimer; press 2 for hear the disclaimer.
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Line at a glance
| Health plan | BlueCross BlueShield of Alabama |
|---|---|
| Department | Provider Services |
| Purpose | Automated provider eligibility and benefits line for Blue Cross and Blue Shield of Alabama, sorted by doctor's office, hospital or facility, HMS or Medicaid agency, and others. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Automated eligibility and benefits line available 24 hours a day |
| Have ready | NPI, Tax ID, Patient contract number, Patient name, Patient date of birth |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Familiar with disclaimer | 1 | Opens a menuSkips the disclaimer and asks what type of provider is calling. |
| Doctor's office | 1 then 1 | Opens a menuAsks whether you are a PPO provider with your local plan (1 yes, 2 no). |
| Yes, PPO provider with local plan | 1 then 1 then 1 | |
| No | 1 then 1 then 2 | |
| Hospital or facility | 1 then 2 | |
| HMS or a Medicaid agency | 1 then 3 | |
| All others | 1 then 4 | |
| Hear the disclaimer | 2 | Opens a menuPlays the benefit and payment disclaimer, then asks what type of provider is calling. |
| Doctor's office | 2 then 1 | Opens a menuAsks whether you are a PPO provider with your local plan (1 yes, 2 no). |
| Yes, PPO provider with local plan | 2 then 1 then 1 | |
| No | 2 then 1 then 2 | |
| Hospital or facility | 2 then 2 | |
| HMS or a Medicaid agency | 2 then 3 | |
| All others | 2 then 4 |
Shortcuts and conditional instructions
- If you are familiar with the benefit and payment disclaimer 1 Press 1
- If you want to hear the disclaimer 2 Press 2
Questions about (800) 517-6425
What do I need to use this line?
Your NPI, tax ID, the patient's contract number, name and date of birth.
When is the automated line available?
24 hours a day.
What does the disclaimer say?
Benefit information is general and not a guarantee of payment; benefits depend on the patient's coverage and contract on the date of service.
How do I choose my provider type?
Doctor's office press 1, hospital or facility 2, HMS or a Medicaid agency 3, all others 4.