833-663-8703: Credence Blue Cross and Blue Shield Pre-certification
Quick answer
(833) 663-8703 reaches BlueCross BlueShield of Alabama (pre-certification). It is answered by automated phone menu. From the greeting, press 1 for member or subscriber; press 2 for provider.
Line at a glance
| Health plan | BlueCross BlueShield of Alabama |
|---|---|
| Department | Pre-certification |
| Purpose | Pre-certification information line for Credence Blue Cross and Blue Shield members, subscribers and providers. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Contract number (last 9 digits) |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member or subscriber | 1 | Asks for your IDAsks you to press or say the last 9 numbers of the contract number on the front of your ID card. |
| Provider | 2 |
Shortcuts and conditional instructions
- If you are a member or subscriber 1 Press 1
- If you are a provider 2 Press 2
Questions about (833) 663-8703
What is this line for?
Pre-certification information only. The greeting notes that pre-certification is not a guarantee of benefits and that limitations and exclusions may apply.
What do members need when they call?
The contract number from the front of the ID card. It starts with a 3-character prefix followed by 9 numbers; the system needs only the last 9 numbers.
How do providers reach pre-certification?
Press 2.