800-248-2342: Blue Cross and Blue Shield of Alabama Pre-certification
Quick answer
Blue Cross and Blue Shield of Alabama pre-certification line that asks members for the last 9 digits of their contract number and refers general benefit questions to another number.
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Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member or subscriber | 1 | Asks for your IDAsks for the last 9 digits of the contract number from the front of the ID card, by press or say. |
| Provider | 2 |
Line at a glance
- Department
- Pre-certification
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
- Have ready
- Member ID
Shortcuts and conditional instructions
- If you need general benefits Hang up and dial 800 517 6425
- If you are a member or subscriber 1 Press 1
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 54 s
You have reached the Blue Cross and Blue Shield of Alabama pre-certification line. This line is available for pre-certification information only. Pre-certification is not a guarantee of benefits. Limitations and exclusions may apply. If you need general benefits, please hang up and dial 800 517 6425. Again that number is 800 517 6425. Please listen carefully. as our menu options have changed. If you are a member or subscriber, press 1. Provider, press 2. If you are a member or subscriber, press 1. Provider, press 2.
Press 1 · 1 min 14 s
You have reached the Blue Cross and Blue Shield of Alabama pre-certification line. This line is available for pre-certification information only. Pre-certification is not a guarantee of benefits. Limitations and exclusions may apply. If you need general benefits, please hang up. and dial 800 517 6425. Again that number is 800 517 6425. Please listen carefully. as our menu options have changed. If you are a member or subscriber, press 1. Provider, press 2. Your contract number can be found on the front of your ID card. The first three characters are your prefix. followed by 9 numbers. To access your contract, we only need the last 9 numbers of your contract number. Please press or say the last 9 numbers of your contract number.
More questions about (800) 248-2342 (3)
Where do I call for general benefits?
The greeting says to hang up and dial 800 517 6425.
What number does the line ask for?
The last 9 digits of the contract number on the front of the ID card.
Is pre-certification a guarantee?
The greeting says pre-certification is not a guarantee of benefits and that limitations and exclusions may apply.