Case Studies

Do your billers spend hours each day on the phone and clicking through payer portals (Availity, Cigna, etc.) just to check claim status? Is your no-response queue growing faster than the team can work it, locking up AR and slowing cash? Do you have specific payers that frequently respond late, dragging out your AR?

High complexity specialties often experience high volumes of pended or denied claims , particularly with a request for medical records. For Heading Health, this was a time consuming part of their revenue cycle. The process was onerous for several reasons:

Heading Health is an outpatient behavioral health practice in Austin, Texas. With Substrate's Claim Status Agent, they replaced daily manual portal-checking with an AI agent that automatically retrieves claim status across every payer and channel -- and gets smarter with every claim it processes.