AI Document Models

Document Review gives you a deep understanding of every document in your revenue cycle

Categorize & extract details that matter from EOBs, medical records, prior authorizations and more. Our models parse documents faster than humans with fewer mistakes.
Patient Name
Confirmed
Date of Birth
Confirmed
Service Date
Confirmed
Authorization Window
Out of Range
Patient Name
Confirmed
Date of Birth
Confirmed
Service Date
Confirmed
Authorization Window
Out of Range
From document to data
How does it work?
Every agent in the Substrate platform relies on document models to read, categorize and extract structured data from unstructured medical documents.
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Step 1
Categorization
Automatically classify documents by type: operative reports, visit notes, lab results, imaging, referrals, prior auths. Hundreds of pages sorted in seconds.
Step 2
Metadata Validation
Confirm the right patient, date of service, provider and procedure. Cross-reference document metadata against claim data to catch mismatches before they are denials.
Step 3
Evidence Extraction
Pull the specific clinical details that matter: diagnosis codes, treatment history, measurement scores. Then map them to payer criteria or appeal requirements.
Analyze every document in your revenue cycle
Medical Records
Explanation of Benefits
Payer Policies
Visit Notes
Prior Authorizations
EOBs & ERAs
Correspondence Letters
Clinical Notes
Medical Records
Explanation of Benefits
Payer Policies
Visit Notes
Prior Authorizations
EOBs & ERAs
Correspondence Letters
Clinical Notes
Medical Records
Explanation of Benefits
Payer Policies
Visit Notes
Prior Authorizations
EOBs & ERAs
Correspondence Letters
Clinical Notes
Save hours
Faster document review instead of manual processing
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Built for every step of the adjudication process
Parse & categorize hundreds of pages of medical records, visit notes and clinical documents in seconds, not hours.
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Operative reports, lab results, imaging and more
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Prior authorizations & referrals
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Correspondence & payer letters
Validate every detail by cross-referencing document metadata against claim data to catch mismatches before they are denials.
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Patient name, DOB, provider and more
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Date of service & procedure codes
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Authorization windows & coverage dates
Extract what matters from unstructured documents & surface the clinical evidence needed for payment reconciliation.
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Reads and interprets EOBs & ERAs
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Identifies posting discrepancies
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Validates payments against contracted rates
FAQ
What types of documents can it process?
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Medical records, EOBs, ERAs, prior authorizations, payer policies, visit notes, correspondence, imaging reports, lab results and more.
How does it handle large documents?
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A medical record can be hundreds of pages. The agent categorizes each section, extracts relevant details and maps them to the specific claim or criteria being evaluated.
Does it validate document accuracy?
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Yes. It cross-references metadata like patient name, date of birth, date of service and provider against your claim data to catch mismatches.
How does this relate to the other agents?
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Document review is the foundation. The Appeals Agent, Policy Agent and Payment Posting all rely on these models to read and understand medical documents.
What EHR systems are supported?
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The agent pulls documents directly from your EHR. Integration is system-agnostic and doesn't require switching your PM or EHR.
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Enterprise-grade AI that actually works and gets smarter at scale
Full Audit Trail
Complete visibility into every agent action with screenshots and video recordings. Know exactly what happened, when and why.
Human-in-the-Loop
When our agent is uncertain, it escalates to your team for verification. These cases get logged and learned from, so they rarely happen twice.
Predictive Insights
Track payer trends, denial patterns and agent performance across your entire revenue cycle. Surface the signals that matter across your entire AR.
Security first, from the ground-up
End-to-end encryption protects sensitive data in transit and at rest, ensuring complete confidentiality.
Zero-trust architecture verifies every request, reducing attack surfaces and preventing unauthorized access.
Regular security audits and compliance checks keep our infrastructure resilient against evolving threats.
Granular access controls allow precise permission management, securing data at every level of the system.