For behavioral health, Spravato, and TMS practices
Substrate finds the reason on every denied claim and writes the fix back into your system, so nothing gets written off for lack of time.
Built for behavioral health. Heading Health, an outpatient psychiatry group running esketamine, recovered 40% of their denied dollars and now files 88% of appeals automatically, without adding billers.
Automation does the tasks. Substrate ARC does the work. ARC connects to the systems you already use, your EHR and the payer portals, with no integration project, no IT, API, or EDI build. The AI agents pull the records, check them against the payer's own policy, file the appeal, and track it to resolution. Your team only steps in on the exceptions.
Once connected, we turn it on for what matters to a Spravato and TMS practice first: medical-necessity and records-request denials, prior-auth and step-therapy documentation, and claim-status follow-up across your commercial payers. The same platform runs the rest of your revenue cycle when you're ready.
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