Coverage profile
Work HealthLink across every published route
Use the current payer record to choose the right claim-status, eligibility, portal, phone, or appeals workflow. Substrate only marks routes that are published for this payer.
Claim status
EDI 276/277The Substrate Claim Status Agent can check clearinghouse claim status for your practice with HealthLink.
Eligibility
EDI 270/271The Substrate Eligibility Agent can verify patient benefits, identify TPAs and carve-outs, and more with HealthLink.
Enhanced claim status
Availity ECSPortal claim status
Browser automationThe Substrate Claim Status Agent can check claim status via the payer portal for HealthLink.
Other aliases
Also known as
- 16697
- 4448
- 8508
- 90001
- Healthlink PPO
- National Capital Preferred Provider Organization (NCPPO)
- HTHCRPPO
- LOCAL NO 4 SEIU HEALTH AND WELFARE FUND
Frequently asked questions
HealthLink payer FAQs
How do I check claim status with HealthLink?
Providers check HealthLink via EDI 276/277 when the payer ID is accepted. Substrate automates claim status across 3,500+ payers.
Can I automate HealthLink portal follow-up?
Yes — portal retrieval is required when 276/277 is missing or stale. See payer portal automation and learn why 276/277 is not enough.
What is the payer ID for HealthLink?
The primary payer ID for HealthLink is 90001. The correct routing ID can differ by clearinghouse and transaction, so compare the 837P, 837I, 835, 270, and 276 entries before submitting.
What is the provider portal for HealthLink?
The provider portal for HealthLink is https://apps.availity.com/. Available features depend on the payer and your account.
What are the 837 payer IDs for HealthLink?
The 837P and 837I payer ID for HealthLink is 90001 via Stedi.
What is the 835 payer ID for HealthLink?
The 835 payer ID for HealthLink is 90001 via Stedi.
What is the 270 payer ID for HealthLink?
The 270 payer IDs for HealthLink are 90001 via Stedi and 90001 via Availity.
What is the 276 payer ID for HealthLink?
The 276 payer IDs for HealthLink are 90001 via Stedi and 90001 via Availity.
What states does HealthLink operate in?
HealthLink operates in AR, IL, KS, MO, TN, and VA.
Routing reference
HealthLink payer IDs and operating states
Use the payer ID listed for the transaction you are submitting. Verify current routing and enrollment requirements with your clearinghouse.
| Payer name | HealthLinkSource: Substrate payer directory · data last changed |
|---|---|
| Operating states | AR, IL, KS, MO, TN, VASource: United Clearinghouse payer catalog · matched by payer name |
| 837P professional claims payer IDStedi | 90001Source: Stedi payer catalog · catalog dated · matched by payer ID |
| 837I institutional claims payer IDStedi | 90001Source: Stedi payer catalog · catalog dated · matched by payer ID |
| 835 ERA payer IDStedi | 90001Enrollment requiredSource: Stedi payer catalog · catalog dated · matched by payer ID |
| 270 eligibility payer IDStedi | 90001Source: Stedi payer catalog · catalog dated · matched by payer ID |
| 270 eligibility payer IDAvaility | 90001Source: Availity payer catalog · catalog dated · matched by payer ID |
| 276 claim status payer IDStedi | 90001Source: Stedi payer catalog · catalog dated · matched by payer ID |
| 276 claim status payer IDAvaility | 90001Source: Availity payer catalog · catalog dated · matched by payer ID |
Routing sources and verification
- Substrate payer directoryPayer identity, aliases, operating states, and vendor IDs. Data last changed ; checked .Open payer website ↗
- Stedi payer catalogMatched by payer ID; matched record: HealthLink. Source dated .PrimaryPayerId is used as the transaction payer ID when the corresponding Stedi support flag is true.Open current Stedi reference ↗
- Availity payer catalogMatched by payer ID; matched records: HEALTHLINK, HEALTHLINK PPO, LOCAL NO 4 SEIU HEALTH AND WELFARE FUND, NATIONAL CAPITAL PREFERRED PROVIDER ORGANIZATION (NCPPO). Source dated .The attached API workbook supplies 270 and 276 payer IDs only. It does not supply 837P, 837I, or 835 IDs.Open current Availity reference ↗
- United Clearinghouse payer catalogMatched by payer name; matched record: HealthLink. The source did not provide a publication date.The attachment supplies payer names and states only; it does not contain transaction-specific payer IDs.Open current United Clearinghouse reference ↗
Clearinghouse payer IDs are transaction-specific and can change. Confirm the current payer list and the member’s ID card before submission.
Payer contact directory
HealthLink phone and fax numbers
Use the number associated with your task. These contacts were stated in successful eligibility responses and may apply to specific benefits, products, or departments.
- Payer phone
- (440) 250-4300JP FARLEY CORPORATION
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| phone(440) 250-4300 |
| ||
| phone(773) 385-9300 |
| ||
| phone(800) 279-6772 |
| ||
| phone(800) 288-2078 |
| ||
| phone(800) 448-4689 |
| ||
| phone(800) 475-2232 |
| ||
| phone(800) 737-0878 |
| ||
| phone(800) 777-9087 |
| ||
| phone(800) 798-2422 |
| ||
| phone(800) 807-0400 |
| ||
| phone(800) 825-7531 |
| ||
| phone(800) 848-3012 |
| ||
| phone(800) 948-9450 |
| ||
| phone(800) 967-2077 |
| ||
| phone(800) 990-9058 |
| ||
| phone(833) 408-4080 |
| ||
| phone(877) 379-5802Phone menu guide → |
| ||
| phone(888) 816-3096 |
|
Phone and fax numbers sourced directly from the payer response
Phone menu guides
- (877) 284-0102HealthLink Medical Management Department
- (877) 379-5802HealthLink State of Illinois Customer Service