877-379-5802: HealthLink State of Illinois Customer Service
Quick answer
(877) 379-5802 reaches HealthLink (state of illinois customer service). It is answered by AI assistant → live person. From the greeting, say “member” for member; say “provider” for provider; stay on the line (no answer).
Line at a glance
| Health plan | HealthLink |
|---|---|
| Department | State of Illinois customer service |
| Purpose | HealthLink's dedicated customer service line for the State of Illinois, answered by a virtual assistant that routes members and providers to representatives. |
| Answered by | AI assistant → Live person |
| How to respond | Voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Participant's name, ID number, Provider information, Dates of service |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | say member | |
| Provider | say provider | |
| No answer | Stay on the line | Live personAfter repeated prompts, the call goes to a representative. |
Shortcuts and conditional instructions
- If you are a member Say 'member'
- If you are a provider Say 'provider'
Skip the call
- Live chat and member portal www.myameriben.com
Questions about (877) 379-5802
What should I have ready when calling (877) 379-5802?
The participant's name, ID number, provider information, and dates of service.
Is there a live chat option?
Yes. The greeting points to myameriben.com or the AmeriBen Engage member portal.
Who answers first?
A virtual assistant, which asks whether you are a member or a provider.