877-284-0102: HealthLink Medical Management Department
Quick answer
(877) 284-0102 reaches HealthLink (medical management department). It is answered by automated phone menu → live person. From the greeting, press 1 for behavioral health pre-certification; press 2 for AIM Specialty Health oncology drug pre-certification; press 3 for non-oncology specialty drug pre-certification; press 4 for Medical services pre-certification.
Line at a glance
| Health plan | HealthLink |
|---|---|
| Department | Medical Management Department |
| Purpose | HealthLink medical management line for pre-certification of behavioral health, specialty drugs and medical services, case management and peer-to-peer reviews. |
| Answered by | Automated phone menu → Live person |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Behavioral health pre-certification | 1 | |
| AIM Specialty Health oncology drug pre-certification | 2 | |
| Non-oncology specialty drug pre-certification | 3 | |
| Medical services pre-certification | 4 | |
| Case management | 5 | |
| Peer-to-peer review | 6 | Transfers the callConnects the provider to an associate. |
Shortcuts and conditional instructions
- If you are calling for behavioral health services that HealthLink pre-certifies 1 Press 1
- If you are calling for AIM Specialty Health oncology drug pre-certification 2 Press 2
- If you are calling for non-oncology specialty drug pre-certification 3 Press 3
- If you are calling for pre-certification of medical services 4 Press 4
- If you are calling for HealthLink case management 5 Press 5
- If you are a provider requesting a peer-to-peer review 6 Press 6
Skip the call
- ICR portal for new requests, clinical review and authorization status www.availity.com
Questions about (877) 284-0102
How do providers request a peer-to-peer review at (877) 284-0102?
Press 6 to be connected to an associate.
Where do I fax clinical information?
Medical clinicals go to 800-510-2162 and behavioral health clinicals to 866-959-2490.
Can authorizations be submitted online?
The greeting encourages using the ICR portal at availity.com to submit requests, send clinical information and check status.
How do I know whether HealthLink does the pre-certification?
The greeting says to check the back of the member's ID card.