800-738-7674: Aetna Number Out of Service

Quick answer

(800) 738-7674 is out of service. When we called on 5 Nov 2026, it played a Aetna recording saying the number is not in service. Use the number on the back of the member’s ID card.

(800) 738-7674 Out of service

Where to call instead

Use the number on the back of the member’s ID card. Most of these recordings say the same.
(800) 243-1809Aetna Virtual Assistant Phone LinePhone menu guide →
(800) 259-2268Aetna Member ServicesPhone menu guide →
(800) 262-5505Aetna Virtual AssistantPhone menu guide →
(800) 282-0555AetnaPhone menu guide →
(800) 296-9045Aetna Virtual AssistantPhone menu guide →
(800) 297-6972Aetna certificate of prior group health plan coverage line: 800-297-6972Phone menu guide →

All Aetna phone and fax contacts →

Last checked 5 Nov 2026. We call retired numbers again every month; if one starts answering, this page goes back to describing the line.

Line at a glance

Status: Out of service
Last checked: 5 Nov 2026
Source of message: Aetna

More questions about (800) 738-7674 (2)

Is (800) 738-7674 still in service?

No. When we called on 5 Nov 2026, it played: “You have reached the non-working number at Etna. Please refer to the toll-free number on the member's ID card. Thank you.”

What number should I call instead?

The recording does not give a new number. Use the number on the back of the member’s ID card, or another Aetna number from its payer page.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.