Routing destination
Independence Blue Cross
The first three characters on the member’s current ID card identify this BlueCard home plan. Use the terminal trading partner below for the published electronic routes.
Phone and fax contacts
Numbers vary by plan, service, and department. Check the member’s ID card before calling or sending a fax.
Phone lines2
- (215) 241-2400Independence Blue Cross OperatorIndependence Blue Cross operator line where a live operator answers after a recorded coverage disclaimer and asks how to connect the call.Answered by: Live person
- (800) 792-7925Independence Blue Cross Medicare phone treeIndependence Blue Cross Medicare sales line. Non-members press 1, current members press 2 for benefits, billing or claims, and providers press 3.Answered by: Automated phone menu
Phone numbers12
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| phone(800) 676-2583 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Health Benefit Plan Coverage |
| phone(866) 470-6244 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(866) 773-2884 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
| phone(484) 862-3506 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(800) 275-2583 | Other stated contextBenefit context: Active Coverage; Benefit context: Co-Insurance; Benefit context: Co-Payment; Benefit context: Limitations |
| Chiropractic, Consultation, Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Hospital, Physician Visit - Office: Well, Physician Visit - Office: Well |
| phone(800) 452-8507 | Other stated contextBenefit context: Active - Pending Investigation |
| Hospital |
| phone(800) 664-2583 | Other stated contextBenefit context: Active Coverage |
| Health Benefit Plan Coverage |
| phone(800) 832-7850 | Other stated contextBenefit context: Co-Insurance |
| Urgent Care |
| phone(800) 841-9659 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 952-3404 | Other stated contextBenefit context: Co-Payment |
| Hospital |
| phone(833) 424-7770 | Other stated contextBenefit context: Co-Payment |
| Hospital |
| phone(888) 234-2393 | Other stated contextBenefit context: Co-Payment |
| Hospital |
Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.
Fax numbers3
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| fax(410) 781-7661 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
| fax(800) 348-3804 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| fax(501) 378-2562 |
|
Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.
Member ID guidance
Read the prefix from the current card.
Do not infer a prefix from another member or an older card. Federal Employee Program IDs beginning with a single “R” follow a separate route.
LLLNNNNNNNNNNNNMasked formats use L for a letter, N for a number, and ? for an unknown character. No member IDs are published.
Evidence
Source and verification
- Prefix, home plan, and state
- Substrate BlueCard mapping snapshot. Data last changed ; checked . Check the current prefix with BCBS ↗
- Terminal payer and payer ID
- Linked to the directory’s terminal payer record, checked . Open the payer routing sources →
- Availability signals
- Substrate’s reviewed route configuration and claim-status network, checked .
Use the member’s current ID card and confirm the current payer or clearinghouse route before submission. Prefix associations and transaction support can change.