267-348-3492: WellNet Healthcare Provider and Member Services
Quick answer
(267) 348-3492 reaches WellNet (provider services). It is answered by automated phone menu. From the greeting, press 1 for provider; press 2 for member.
Line at a glance
| Health plan | WellNet |
|---|---|
| Department | Provider Services |
| Purpose | Provider and member line for WellNet Healthcare, with a provider service line that sorts calls by the network on the member ID card. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Member ID card, Provider tax ID number, Member ID number, Group number, Member name, Member date of birth |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Provider | 1 | Opens a menuProvider service line that points to the wellnet.com portal and asks which network is on the member ID card. |
| Aetna provider network | 1 then 1 | |
| Cigna provider network | 1 then 2 | |
| Any other network | 1 then 3 | |
| Repeat options | 1 then 4 | Opens a menuReplays the provider service greeting and network options. |
| Member | 2 |
Shortcuts and conditional instructions
- If you are a provider 1 Press 1
- If you are a member 2 Press 2
- If the member uses the Aetna provider network Choose provider (1); then press 1
- If the member uses the Cigna provider network Choose provider (1); then press 2
- If the member uses any other network Choose provider (1); then press 3
Skip the call
- Provider portal for claims, eligibility and benefits (no login needed) www.wellnet.com
Questions about (267) 348-3492
What do providers need ready when calling (267) 348-3492?
The provider tax ID number, member ID number, group number, member name and member date of birth.
Can providers check claims and eligibility online?
Yes. The greeting points to the provider portal at wellnet.com and says no login is needed.
Can providers get eligibility or benefit clarification by email?
Yes. The greeting gives providerservices@wellnet.com and says a response is sent within 2 business days.
Why does the provider menu ask about the network?
Calls are routed by the network on the front of the member ID card: press 1 for Aetna, 2 for Cigna, or 3 for any other network.