866-858-7223: Point C, formerly UltraBenefits
Quick answer
(866) 858-7223 reaches Point C. It is answered by automated phone menu → voicemail. From the greeting, press 1 for automated provider line; press 2 for prior authorization, benefits and eligibility; press 3 for claim status; press 4 for HRA or FSA question.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Line at a glance
| Health plan | Point C |
|---|---|
| Department | Not listed |
| Purpose | Point C line for providers' eligibility, benefits, prior authorization and claim status, plus HRA and FSA questions. |
| Answered by | Automated phone menu → Voicemail |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Automated provider line | 1 | Opens a menuOpens the UltraBenefits phone portal: dial 1 for provider, 2 for subscriber or dependent. |
| Provider | 1 then 1 | |
| Subscriber or dependent | 1 then 2 | |
| Prior authorization, benefits and eligibility | 2 | |
| Claim status | 3 | |
| HRA or FSA question | 4 |
Shortcuts and conditional instructions
- If you are a provider and want the automated line 1 Press 1
- If you are a provider needing prior authorization, benefits or eligibility 2 Press 2
- If you are a provider asking about claim status 3 Press 3
- If you have an HRA or FSA question 4 Press 4
Skip the call
- Point C website (eligibility and benefits) www.pointchealth.com
- HRA and Flex email mailto:flex@pointchealth.com
Questions about (866) 858-7223
How do providers check eligibility with Point C?
Use pointchealth.com, or press 1 for the automated line or 2 for prior authorization, benefits and eligibility.
How do I ask about an HRA or FSA?
Press 4, or email flex@pointchealth.com.
How quickly are voicemails returned?
Within 2 business days.