800-458-5512: Medica Provider Services
Quick answer
(800) 458-5512 reaches Medica (provider services). It is answered by automated phone menu → hold queue. From the greeting, say “member” for member; say “Medica / Dean Health / Prevea360 / UnitedHealthcare” for provider: contracting company; press 1 for automated eligibility, benefits and claims; stay on the line (no selection).
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Line at a glance
| Health plan | Medica |
|---|---|
| Department | Provider Services |
| Purpose | Provider services line for Medica that routes providers by the company they are contracted through and offers an automated system for eligibility, benefits and claims. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | say member | |
| Provider: contracting company | say Medica / Dean Health / Prevea360 / UnitedHealthcare | |
| Automated eligibility, benefits and claims | 1 | |
| No selection | Stay on the line | Hold for an agentPlays provider alert and survey notices, then holds for the next available representative. |
Shortcuts and conditional instructions
- If you are a member calling about your own plan Say 'member'
- If you are a provider Say the company you are contracted through, such as Medica, Dean Health, Prevea360 or UnitedHealthcare
- If you want the automated system for eligibility, benefits and claims 1 Press 1
Skip the call
- Provider alerts (provider resources section) www.medica.com
Questions about (800) 458-5512
What should providers say when calling (800) 458-5512?
The name of the company you are contracted through, for example Medica, Dean Health, Prevea360 or UnitedHealthcare.
How do I reach the automated system?
Press 1 to be transferred to the automated system for eligibility, benefits and claims; otherwise hold for a representative.
What if I think a claim was denied in error?
The greeting suggests checking the provider alerts in the provider resources section of medica.com.