800-234-8755: Medica Customer Service and Provider Services
Quick answer
(800) 234-8755 reaches Medica (customer service). It is answered by automated phone menu. From the greeting, press 1 for member; press 2 for provider services; press # for repeat options.
Line at a glance
| Health plan | Medica |
|---|---|
| Department | Customer Service |
| Purpose | Customer service line for Medica members and provider offices, with providers asked to name the company they are contracted through. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Provider services | 2 | Opens a menuAsks members to say 'member' and providers to say the company they are contracted through, such as Medica, Dean Health, Prevea360 or UnitedHealthcare. |
| Repeat options | # | Opens a menuRepeats the main menu. |
Shortcuts and conditional instructions
- If you are a member 1 Press 1 to speak with a representative
- If you are calling from a provider's office 2 Press 2 for provider services
- If you want to hear the options again # Press the pound key
Skip the call
- Medica online member account medica.com/myplan
Questions about (800) 234-8755
How do providers reach Medica provider services at (800) 234-8755?
Press 2. The provider services system then asks you to say the name of the company you are contracted through, for example Medica, Dean Health, Prevea360 or UnitedHealthcare.
How do members reach a representative?
Press 1 to speak with a representative.
Can members manage their plan online?
The greeting points members to medica.com/myplan to view claims and benefits and download an ID card.