800-869-7093: Healthcare Management Administrators Member Support
Quick answer
(800) 869-7093 reaches Healthcare Management Administrators (HMA) (member support). It is answered by automated phone menu. From the greeting, press 1 for english; press 2 for Spanish.
Line at a glance
| Health plan | Healthcare Management Administrators (HMA) |
|---|---|
| Department | Member Support |
| Purpose | Member support line for Healthcare Management Administrators (HMA) serving members and provider offices. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Opens a menuAsks whether the caller is a member or calling from a provider's office. |
| Member | 1 then 1 | Recorded messageNotes that benefit information is not a guarantee of payment, refers prescription questions to the pharmacy benefit manager, and offers a callback survey. |
| Provider's office | 1 then 2 | Opens a menuPoints to accesshma.com for claims and eligibility and providerpayments.com for payments, then starts the automated menu. |
| Spanish | 2 |
Shortcuts and conditional instructions
- If you are a member Choose English (1); then press 1
- If you are calling from a provider's office Choose English (1); then press 2
- If calling about prescriptions Contact the pharmacy benefit manager listed on the back of the member ID card
Skip the call
- Member claims and eligibility for providers www.accesshma.com
- Explanation of provider payment and payment information www.providerpayments.com
Questions about (800) 869-7093
How do provider offices check claims online?
Register at accesshma.com, choose the provider menu, and select view member claims and eligibility.
Where can providers see explanation of payment information?
At providerpayments.com.
Who handles prescription questions?
The line says to contact your pharmacy benefit manager, whose number is on the back of the member ID card.