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585-454-1700 (Excellus Blue Cross Blue Shield)

Quick answer

Routes callers to customer care (2), sales and the walk-in resource center (3), or human resources (4); employment verification is by email only.

(585) 454-1700

Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.

To reachDo thisWhat happens
Customer care2Transfers the callTransferred. The repeat press (9) under this branch did not register.
Repeat menu2 then 9
Sales and walk-in resource center3Opens a menuNext menu: Medicare sales (1), walk-in resource center (2).
Medicare sales3 then 1Transfers the callTransferred.
Walk-in resource center3 then 2AI assistantAn AI assistant answered and read the sales menu back.
Human resources4Opens a menuNext menu: employment verification (1); all other needs including recruitment and benefits (2).
Employment verification4 then 1Recorded messageRecorded message: verification requests must be emailed to VOE@xlus.com with a signed authorization for release.
Repeat menu9Opens a menuReplays the top menu.
Customer care9 then 2Transfers the callTransferred.
Sales and walk-in resource center9 then 3Opens a menuReplays the sales menu.
Human resources9 then 4Opens a menuReplays the human resources menu.

Line at a glance

Answered by
Automated phone menu → AI assistant
How to respond
Keypad
Supported languages
English

Skip the call

What the line says

Transcribed from the calls observed . Caller identifiers are masked.

Greeting · 18 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. for sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9.

Press 2 · 21 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Please wait while your call is being transferred.

Press 3 · 27 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2, for sales and to reach our walk-in resource center, press 3, for human resources, press 4. To hear these options again, press 9. For Medicare sales, press 1. To reach our walk-in resource center, press 2. To

Press 4 · 41 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling human resources. Please choose from the following 2 options. For employment verification, press 1. For all other needs including recruitment, talent and acquisition, employee benefits and retiree benefits, press 2. To

Press 9 · 37 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9.

Press 2 → 9 · 22 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Please wait while your call is being transferred.

Press 3 → 1 · 34 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. For Medicare sales, press 1. To reach our walk-in resource center, press 2. To return to the previous menu, press 9. Please wait while your call is being transferred.

Press 3 → 2 · 1 min 3 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. For Medicare sales, press 1. To reach our walk-in resource center, press 2. To return to the previous menu.

Press 3 → 9 · 48 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2, for sales and to reach our walk-in resource center, press 3, for human resources, press 4. To hear these options again, press 9. For Medicare sales, press 1. To reach our walk-in resource center, press 2. To return to the previous menu, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To

Press 4 → 1 · 59 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling human resources. Please choose from the following two options. For employment verification, press 1. For all other needs including recruitment, talent, and acquisition, employee benefits and retiree benefits, press 2. To hear these options again, press 9. You have reached corporate employment verification. Please listen carefully to our message. All verification requests must be submitted via email to VOE@xlus.com and include a signed authorization for release.

Press 9 → 2 · 44 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Please wait while your call is being transferred.

Press 9 → 3 · 47 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2, for sales and to reach our walk-in resource center, press 3, for human resources, press 4. To hear these options again, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2, for sales and to reach our walk-in resource center, press 3, for human resources, press 4. To hear these options again, press 9. For Medicare sales, press 1. To reach our walk-in resource center, press 2. To return to the previous menu, press 9.

Press 9 → 4 · 54 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling human resources. Please choose from the following 2 options. For employment verification, press 1. For all other needs including recruitment, talent, and acquisition, employee benefits and retiree benefits, press 2.

Press 9 → 9 · 56 s

Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9. Thank you for calling Excellus Blue Cross Blue Shield. To reach customer care, press 2. For sales and to reach our walk-in resource center, press 3. For human resources, press 4. To hear these options again, press 9.

More questions about (585) 454-1700 (2)
How do I request employment verification?

The line says requests must be emailed to VOE@xlus.com with a signed authorization for release.

Does this line have an AI assistant?

Yes, on the sales path after pressing 3 and then 2.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

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