Routing destination
Blue Cross and Blue Shield of Louisiana
The first three characters on the member’s current ID card identify this BlueCard home plan. Use the terminal trading partner below for the published electronic routes.
Phone and fax contacts
Numbers vary by plan, service, and department. Check the member’s ID card before calling or sending a fax.
Phone lines1
- (866) 508-7145Blue Advantage of Louisiana Phone TreeBlue Advantage of Louisiana line that routes members, prospects, providers, pharmacies and BCBS home plans; the provider branch leads to a benefits menu and an Express Scripts AI prior authorization path.Answered by: Automated phone menu → AI assistant
Phone numbers13
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| phone(800) 441-9188 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 635-1928 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 676-2583 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(866) 208-5184 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(888) 215-8903 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 274-7767 | Utilization managementBenefit context: Co-Insurance |
| Hospital, Hospital - Inpatient, Hospital - Outpatient |
| phone(866) 470-6244 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(800) 351-2370 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 523-6435 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Chiropractic, Chiropractic, Hospital, Hospital - Outpatient, Hospital - Emergency Accident, Hospital - Emergency Medical, Emergency Services, Hospital, Hospital - Inpatient, Hospital, Hospital - Outpatient, Physician Visit - Office: Well |
| phone(800) 780-7881 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(866) 508-7145 | Other stated contextBenefit context: Co-Payment |
| Chiropractic, Chiropractic, Hospital - Outpatient |
| phone(800) 716-2299 |
| ||
| phone(800) 727-2227 |
|
Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.
Fax numbers1
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
| fax(800) 453-4341 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.
Retired numbers1
These numbers played a not-in-service recording when called. Do not use them; call the replacement or the number on the member’s ID card.
- (800) 397-7337Not in service when called; re-check pending
Member ID guidance
Read the prefix from the current card.
Do not infer a prefix from another member or an older card. Federal Employee Program IDs beginning with a single “R” follow a separate route.
LLLNNNNNNNNNNNNMasked formats use L for a letter, N for a number, and ? for an unknown character. No member IDs are published.
Evidence
Source and verification
- Prefix, home plan, and state
- Substrate BlueCard mapping snapshot. Data last changed ; checked . Check the current prefix with BCBS ↗
- Terminal payer and payer ID
- Linked to the directory’s terminal payer record, checked . Open the payer routing sources →
- Availability signals
- Substrate’s reviewed route configuration and claim-status network, checked .
Use the member’s current ID card and confirm the current payer or clearinghouse route before submission. Prefix associations and transaction support can change.