866-508-7145: Blue Advantage of Louisiana Phone Tree
Quick answer
Blue Advantage of Louisiana line that routes members, prospects, providers, pharmacies and BCBS home plans; the provider branch leads to a benefits menu and an Express Scripts AI prior authorization path.
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Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 or say member | |
| Not a member, prospect | 2 or say not a member | |
| Provider | 3 or say provider | Opens a menuProvider portal www.lablue.com/providers. Submenu of three options. |
| Benefits, eligibility, claim status, I Link Blue, disputes, or plan participation or contract | 3 or say providerthen 1 or say benefits, eligibility, claim status, disputes or plan participation | AI assistantIt repeated the root menu, then an Express Scripts AI answered and asked whether the caller was calling from a provider's office. |
| Authorization | 3 or say providerthen 2 or say authorization | Reached Express Scripts prompts for prior authorization status or case creation. |
| Refer a member for case management | 3 or say providerthen 3 or say refer a member for case management | Reached the same Express Scripts prompts. |
| Pharmacy | 4 or say pharmacy | |
| Blue Cross Blue Shield home plan | 5 or say Blue Cross Blue Shield home plan | |
| Representative | 0 or say representative |
Line at a glance
- Answered by
- Automated phone menu → AI assistant
- How to respond
- Keypad or voice
- Supported languages
- English
Shortcuts and conditional instructions
- If you are calling for a prior authorization for a WellCare, Sentine, or Ambetter member ESI is not delegated for these requests; call the number on the member's card
Skip the call
- LA Blue provider portal (benefits, eligibility, claims, authorizations) www.lablue.com/providers
What the AI assistant can do
| Request | Handled by the assistant |
|---|---|
| Prior authorization status | YesGiven as an example of a request it takes. |
| Case creation | YesGiven as an example of a request it takes. |
| Prior authorization for WellCare, Sentine or Ambetter members | NoNot delegated to Express Scripts; call the number on the member's card. |
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 1 min 27 s
Thank you for calling Blue Advantage of Louisiana. Your call may be monitored or recorded for quality purposes. To assist you as quickly as possible, please choose from one of the following options. If you are a member, press 1. If you are not currently a member and would like to know more about Blue Advantage plans, press 2. If you are a provider, press 3. If you are a pharmacy, press 4. If you are a Blue Cross Blue Shield home plan and need assistance, press 5. Press 6 to repeat these options. For other questions or if you are uncertain which option applies to you, please press 0 now to speak with a representative. Thank you for calling Blue Advantage of Louisiana. Your call may be monitored or recorded for quality purposes. To assist you as quickly as possible, please choose from one of the following options. If you are a member, press 1. If you are not currently a member and would like to know more about Blue Advantage plans, press 2. If you are a provider, press 3. If you are a pharmacy, press 4. If you are a Blue Cross Blue Shield home plan and need assistance, press 5. Press 6 to repeat these options. For other questions or if you are uncertain which option applies to you, please press 0 now to speak with a representative.
Press 3 · 1 min 33 s
Thank you for calling Blue Advantage of Louisiana. Your call may be monitored or recorded for quality purposes. To assist you as quickly as possible, please choose from one of the following options. If you are a member, press 1. If you are not currently a member and would like to know more about Blue Advantage plans, press 2. If you are a provider, press 3. If you are a pharmacy, press 4. If you are a Blue Cross Blue Shield home plan and need assistance, press 5. Press 6 to repeat these options. For other questions or if you are uncertain which option applies to you, please press 0 now to speak with a representative. LA Blue's provider portal, I link Blue, offers a comprehensive suite of tools and information to support your needs. Visit www.lablue.com/providers to access member benefits and eligibility, claims and payment information, authorizations, provider dispute submissions, and related statuses. To continue on and speak to a representative, please choose from the following options. Press 1 for questions concerning benefits, eligibility, claim status, I link blue, disputes, or information on your plan participation status or contract. Press 2 for questions or issues concerning authorization. If you would like to refer a member for case management services, press 3.
Press 3 → 1 · 2 min 9 s
for calling blue advantage of Louisiana. Your call may be monitored or recorded for quality purposes. To assist you as quickly as possible, please choose from one of the following options. If you are a member, press 1. If you are not currently a member and would like to know more about blue advantage plans, press 2. If you are a provider calling about a part D prior authorization, press 3. If you are a pharmacy, press 4. To hear these options again, please press 0. Welcome to Express Scripts. part of Evernorth Health Services. If you are calling for a prior authorization for a WellCare, Sentine, or Ambetter member, please know that ESI isn't delegated to handle those PA requests. Please call the number on the back of the member's card for assistance. This call may be monitored or recorded for quality and training purposes. How can I help you today? Sorry, I didn't get that. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. I missed that. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. Sorry, I still didn't hear you. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. I am having trouble hearing you. I will get someone for you, but first, let me pull up your account. Are you calling from a provider's office?
Press 3 → 2 · 1 min 53 s
you for calling Blue Advantage of Louisiana. Your call may be monitored or recorded for quality purposes. To assist you as quickly as possible, please choose from one of the following options. If you are a member, press 1. If you are not currently a member and would like to know more about Blue Advantage plans, press 2. If you are a provider calling about a part D prior authorization, press 3. If you are a pharmacy, press 4. To hear these options again, please press 0. Welcome to Express Scripts. part of Evernorth Health Services. If you are calling for a prior authorization for a WellCare, Centene, or Ambetter member, please know that ESI isn't delegated to handle those PA requests. Please call the number on the back of the member's card for assistance. This call may be monitored or recorded for quality and training purposes. How can I help you today? I missed that. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. Sorry, I still didn't hear you. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. I am still unable to hear you. If you are on the line and you are ready to continue, please tell me the reason for your call. A response is required or the call will be disconnected.
Press 3 → 3 · 2 min 7 s
Thank you for calling Blue Advantage of Louisiana. Your call may be monitored or recorded for quality purposes. To assist you as quickly as possible, please choose from one of the following options. If you are a member, press 1. If you are not currently a member and would like to know more about Blue Advantage plans, press 2. If you are a provider calling about a part D prior authorization, press 3. If you are a pharmacy, press 4. To hear these options again, please press 0. Welcome to Express Scripts. part of Evernorth Health Services. If you are calling for a prior authorization for a WellCare, Centene, or Ambetter member, please know that ESI isn't delegated to handle those PA requests. Please call the number on the back of the member's card for assistance. This call may be monitored or recorded for quality and training purposes. How can I help you today? I missed that. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. Sorry, I still didn't hear you. Can you tell me the reason for your call? You can say things like prior authorization status or case creation. I am still unable to hear you. If you are on the line and you are ready to continue, please tell me the reason for your call. A response is required or the call will be disconnected. I apologize, I cannot hear you. Please try calling back again if you need assistance. Thank you. Goodbye.
More questions about (866) 508-7145 (2)
Where do providers find benefits and claim information?
Press 3 for provider, then 1. The greeting also points to www.lablue.com/providers.
Are WellCare, Sentine or Ambetter prior authorizations handled here?
No. The message says Express Scripts is not delegated for those requests, so call the number on the member's card.