Routing destination

Anthem Blue Cross and Blue Shield Kentucky

The first three characters on the member’s current ID card identify this BlueCard home plan. Use the terminal trading partner below for the published electronic routes.

Enhanced claim statusEDI 276/277, Availity ECS, or portal automation

Available

EligibilityEDI 270/271

Available

Appeals agentAI appeals workflow

Not published

Phone and fax contacts

Numbers vary by plan, service, and department. Check the member’s ID card before calling or sending a fax.

Phone lines1

(800) 282-1016Anthem Blue Cross and Blue Shield Provider LineProvider line for Anthem Blue Cross and Blue Shield that asks for a 10-digit NPI or 9-digit tax ID by voice or keypad.Answered by: Automated phone menu

Phone numbers114

Anthem BlueCross BlueShield Kentucky phone numbers
Channel and number	Payer Notes	Department	Specialties
phone(800) 235-4357	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	EXPRESS SCRIPTS	Pharmacy
phone(800) 364-6331	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CVS CAREMARK	Pharmacy
phone(800) 441-9188	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CUSTOMER SERVICE	Hospital, Hospital - Inpatient
phone(800) 451-0287	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CUSTOMER SERVICE	Hospital, Hospital - Inpatient
phone(800) 467-1199	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	BLUE VIEW VISION	Vision (Optometry)
phone(800) 508-6785	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DENTAQUEST	Dental Care
phone(800) 521-3605	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	BLUE VIEW VISION	Vision (Optometry)
phone(800) 523-4702	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	NATIONAL ELEVATOR INDUSTRY HEALTH BENEFIT PLAN	Physician Visit - Office: Well
phone(800) 524-0149	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DELTA DENTAL DELTA DENTAL OF OHIO	Dental Care
phone(800) 551-4136	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	ESI	Pharmacy
phone(800) 634-4832	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	KEPRO	Hospital - Emergency Accident, Hospital - Emergency Medical, Emergency Services
phone(800) 635-1928	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	BCBSIL	Hospital, Hospital - Inpatient
phone(800) 638-3120	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	OPTUM HEALTH	Vision (Optometry)
phone(800) 662-8856	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DELTA DENTAL	Dental Care
phone(800) 676-2583	Eligibility / benefits, Other stated contextBenefit context: Limitations; Benefit context: Active Coverage; Benefit context: Contact Following Entity for Eligibility or Benefit Information	ANTHEM BLUE CROSS BLUE SHIELD BLUE CARD ELIGIBILITY CAPITAL BLUE CROSS CUSTOMER SERVICE	Health Benefit Plan Coverage, Health Benefit Plan Coverage, Urgent Care, Hospital, Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Hospital - Emergency Accident, Urgent Care, Chiropractic, Professional (Physician) Visit - Office, Physician Visit - Office: Well, Vision (Optometry)
phone(800) 692-2489	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	GHI BEHAVIORAL MANAGEMENT PROGRAM	Mental Health
phone(800) 700-2533	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	EXPRESS SCRIPTS	Pharmacy
phone(800) 770-8014	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	RX AMERICA	Pharmacy
phone(800) 824-0898	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	ESI	Pharmacy
phone(800) 858-8903	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	METLIFE	Dental Care
phone(800) 877-7195	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	VSP	Vision (Optometry)
phone(800) 922-1557	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	EXPRESS SCRIPTS	Pharmacy
phone(800) 942-0854	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	METLIFE	Dental Care
phone(800) 944-9587	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CUSTOMER SERVICE	Hospital - Inpatient
phone(800) 955-2030	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DELTA DENTAL DELTA DENTAL OF KY	Dental Care
phone(800) 972-8088	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CUSTOMER SERVICE	Hospital, Hospital - Inpatient
phone(800) 981-3546	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CUSTOMER SERVICE	Hospital, Hospital - Inpatient
phone(833) 485-6238	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CARELONRX	Pharmacy
phone(833) 870-0272	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CVS CAREMARK	Pharmacy
phone(844) 257-1955	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	TRUESCRIPTS	Pharmacy
phone(844) 402-5347	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	ANTHEM DENTAL ESSENTIAL CHOICE	Dental Care
phone(844) 454-5201	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	SMITH RX	Pharmacy
phone(844) 714-5678	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	EYEMED	Vision (Optometry)
phone(844) 770-1500	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DAVIS VISION	Vision (Optometry)
phone(855) 251-8827	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	BLUE VIEW VISION	Vision (Optometry)
phone(855) 388-0368	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	ESI	Pharmacy
phone(855) 558-1438	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	BLUE VIEW VISION	Vision (Optometry)
phone(855) 558-1439	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	BLUE VIEW VISION	Vision (Optometry)
phone(855) 702-6262	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	MCNA DENTAL	Dental Care
phone(855) 811-2218	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	OPTUMRX	Pharmacy
phone(866) 233-4239	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	SAV-RX	Pharmacy
phone(866) 335-1392	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	TYLER TECHNOLOGIES INC	Vision (Optometry)
phone(866) 797-9884	Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Insurance; Benefit context: Co-Payment	CARELONRX UTILIZATION MANAGEMENT	Chiropractic, Chiropractic, Hospital - Inpatient, Pharmacy
phone(866) 819-4298	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	SUPERIOR VISION	Vision (Optometry)
phone(866) 832-5756	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	METLIFE DENTAL	Dental Care
phone(877) 265-5860	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	ESI	Pharmacy
phone(877) 867-0943	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	VENTEGRA LLC	Pharmacy
phone(888) 265-7790	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CVS SPECIALTY RX	Professional (Physician) Visit - Office
phone(888) 335-8227	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DELTA DENTAL	Dental Care
phone(888) 335-8296	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DELTA DENTAL	Dental Care
phone(888) 352-7924	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	LIBERTY DENTAL	Dental Care
phone(888) 698-0582	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	CVS CAREMARK	Pharmacy
phone(888) 700-0992	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	LIBERTY DENTAL	Dental Care
phone(888) 786-5615	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	EXPRESS SCRIPTS (ESI)	Pharmacy
phone(888) 897-5808	Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information	DELTA DENTAL OF KENTUCKY	Dental Care
phone(800) 274-7767	Other stated context, Utilization managementBenefit context: Co-Insurance	ANTHEM BLUE CROSS OF CALIFORNIA UTILIZATION MANAGEMENT	Hospital
phone(800) 832-7850	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital
phone(833) 848-8730	Utilization managementBenefit context: Co-Payment	UTILIZATION MANAGEMENT	Chiropractic
phone(844) 521-6942	Utilization managementBenefit context: Co-Payment	UTILIZATION MANAGEMENT	Chiropractic, Physician Visit - Office: Well
phone(855) 343-4851	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital
phone(855) 961-5399	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital
phone(866) 458-2995	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital
phone(866) 470-6244	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital, Hospital, Hospital - Inpatient, Hospital - Outpatient
phone(866) 773-2884	Other stated context, Utilization managementBenefit context: Co-Insurance; Benefit context: Contact Following Entity for Eligibility or Benefit Information	PRE SERVICE REVIEW UTILIZATION MANAGEMENT	Hospital - Inpatient
phone(877) 499-1774	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital, Hospital - Inpatient, Hospital - Outpatient
phone(888) 235-3812	Utilization managementBenefit context: Co-Insurance	UTILIZATION MANAGEMENT	Hospital
phone(800) 924-7141	Other stated context, PharmacyBenefit context: Co-Insurance; Benefit context: Benefit Description	BLUECROSS AND BLUESHIELD OF TENNESSEE MAGELLANRX	Hospital - Outpatient, Pharmacy
phone(866) 325-1794	PharmacyBenefit context: Benefit Description	OPTUM RX	Pharmacy
phone(866) 688-2242	PharmacyBenefit context: Active Coverage	PRIME THERAPEUTICS	Pharmacy
phone(800) 613-2624	DentalBenefit context: Active Coverage	CAPITAL BLUE CROSS	Dental Care
phone(855) 339-8558	Behavioral healthBenefit context: Active Coverage	LUCET	Mental Health
phone(866) 322-1657	Behavioral healthBenefit context: Active Coverage	BEHAVIORAL HEALTH MANAGER	Mental Health
phone(602) 864-4320	Other stated contextBenefit context: Benefit Description	BLUE CROSS BLUE SHIELD OF AZ	Hospital - Inpatient, Professional (Physician) Visit - Office, Hospital, Hospital - Outpatient
phone(800) 232-2345	Other stated contextBenefit context: Benefit Description	BLUE CROSS BLUE SHIELD OF AZ	Hospital - Inpatient, Professional (Physician) Visit - Office, Hospital, Hospital - Outpatient
phone(800) 244-6224	Other stated contextBenefit context: Other or Additional Payor	CIGNA
phone(800) 275-2583	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	AUTHORIZATIONS	Physician Visit - Office: Well
phone(800) 344-5245	Other stated contextBenefit context: Active Coverage	HIGHMARK WV MEDICAL MANAGEMENT & POLICY	Hospital
phone(800) 351-2370	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	CLINICAL INTAKE OPERATIONS	Hospital
phone(800) 424-8270	Other stated contextBenefit context: Coverage Basis	PRIME THERAPEUTICS
phone(800) 452-8507	Other stated contextBenefit context: Active Coverage	HIGHMARK MEDICAL MANAGEMENT & POLICY	Hospital
phone(800) 521-9574	Other stated contextBenefit context: Co-Insurance	EMPIRE MEDICAL MANAGEMENT	Hospital
phone(800) 533-1120	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital
phone(800) 541-6652	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	BLUE SHIELD OF CALIFORNIA	Hospital
phone(800) 605-2556	Other stated contextBenefit context: Co-Payment	BLUE SHIELD OF CALIFORNIA PROMISE HEALTH PLAN	Hospital
phone(800) 664-2583	Other stated contextBenefit context: Active Coverage	HORIZON BCBSNJ	Health Benefit Plan Coverage
phone(800) 678-9133	Other stated contextBenefit context: Benefit Description	ASH - AMERICAN SPECIALTY HEALTH NETWORK	Chiropractic
phone(800) 780-7881	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	CLINICAL INTAKE OPERATIONS	Hospital
phone(800) 905-4102	Other stated contextBenefit context: Active Coverage	BLUECROSS VISION	Vision (Optometry)
phone(800) 920-2485	Other stated contextBenefit context: Active Coverage	EXCELLUS BLUE CROSS BLUE SHIELD	Health Benefit Plan Coverage
phone(800) 972-4226	Other stated contextBenefit context: Benefit Description	ASH - AMERICAN SPECIALTY HEALTH NETWORK	Chiropractic
phone(833) 447-4397	Other stated contextBenefit context: Coverage Basis	REACH KIDNEY CARE
phone(833) 462-0104	Other stated contextBenefit context: Limitations	AMERICAN HEALTH HOLDING	Hospital, Hospital - Inpatient, Hospital - Outpatient
phone(833) 578-4443	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital, Hospital, Hospital - Inpatient, Urgent Care
phone(833) 592-9954	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital
phone(833) 592-9956	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital, Hospital, Hospital - Inpatient, Urgent Care
phone(833) 639-1634	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital
phone(833) 639-1638	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital, Hospital, Hospital - Inpatient
phone(833) 649-0603	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS OF CALIFORNIA	Hospital, Hospital - Inpatient
phone(833) 800-4033	Other stated contextBenefit context: Coverage Basis	BCBSAL
phone(844) 230-3689	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD	Hospital, Hospital - Inpatient
phone(844) 235-4455	Other stated contextBenefit context: Co-Insurance	EMPIRE MEDICAL MANAGEMENT	Chiropractic
phone(855) 288-8356	Other stated contextBenefit context: Coverage Basis	CARELON MEDICAL BENEFITS MANAGEMENT
phone(855) 333-5730	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS OF CALIFORNIA	Hospital, Hospital - Inpatient
phone(855) 798-2627	Other stated contextBenefit context: Other or Additional Payor	MEDICARE PART A ONLY
phone(866) 205-5107	Other stated contextBenefit context: Coverage Basis	PA LOGIC SOLUTIONS
phone(866) 803-8002	Other stated contextBenefit context: Coverage Basis	CARELON MEDICAL BENEFITS MANAGEMENT EVICORE HEALTHCARE
phone(877) 342-5258	Other stated contextBenefit context: Co-Insurance	PREMERA	Hospital - Inpatient
phone(877) 814-4803	Other stated contextBenefit context: Co-Insurance	ANTHEM BLUE CROSS AND BLUE SHIELD UM ORGANIZATION	Hospital, Hospital, Hospital - Outpatient, Urgent Care
phone(888) 234-2393	Other stated contextBenefit context: Co-Payment	AHA	Hospital
phone(888) 953-6703	Other stated contextBenefit context: Co-Insurance	CARELON	Hospital
phone(800) 214-4844		ANTHEM BLUE CROSS BLUE SHIELD
phone(800) 327-6716		ANTHEM BLUE CROSS BLUE SHIELD
phone(800) 432-3990		ANTHEM BLUE CROSS BLUE SHIELD
phone(844) 465-5227		ANTHEM BLUE CROSS BLUE SHIELD

Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.

Fax numbers9

Anthem BlueCross BlueShield Kentucky fax numbers
Channel and number	Payer Notes	Department	Specialties
fax(410) 781-7661	Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information	UTILIZATION MANAGEMENT
fax(323) 889-2100	Other stated contextBenefit context: Co-Payment	BLUE SHIELD OF CALIFORNIA PROMISE HEALTH PLAN	Hospital
fax(800) 453-4341	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	CLINICAL INTAKE OPERATIONS	Hospital
fax(833) 453-0101	Other stated contextBenefit context: Coverage Basis	REACH KIDNEY CARE
fax(844) 295-4637	Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment	BLUE SHIELD OF CALIFORNIA	Hospital
fax(866) 606-6021	Other stated contextBenefit context: Coverage Basis	PA LOGIC SOLUTIONS
fax(877) 665-5542	Other stated contextBenefit context: Limitations	AMERICAN HEALTH HOLDING	Hospital, Hospital - Inpatient, Hospital - Outpatient
fax(501) 379-1200		ANTHEM BLUE CROSS BLUE SHIELD
fax(888) 282-1321		ANTHEM BLUE CROSS BLUE SHIELD

Numbers stated in payer eligibility responses; scope may depend on benefits, products, or departments.

Retired numbers2

These numbers played a not-in-service recording when called. Do not use them; call the replacement or the number on the member’s ID card.

(844) 775-7419Out of serviceUse (877) 842-3210
(855) 690-7784Not in service when called; re-check pending

Member ID guidance

Read the prefix from the current card.

Do not infer a prefix from another member or an older card. Federal Employee Program IDs beginning with a single “R” follow a separate route.

LLLNNNNNNNLL

Masked formats use L for a letter, N for a number, and ? for an unknown character. No member IDs are published.

Evidence

Source and verification

Prefix, home plan, and state: Substrate BlueCard mapping snapshot. Data last changed Sep 25, 2026; checked Nov 13, 2026. Check the current prefix with BCBS ↗
Terminal payer and payer ID: Linked to the directory’s terminal payer record, checked Nov 13, 2026. Open the payer routing sources →
Availability signals: Substrate’s reviewed route configuration and claim-status network, checked Nov 13, 2026.

Use the member’s current ID card and confirm the current payer or clearinghouse route before submission. Prefix associations and transaction support can change.

HNM

Anthem Blue Cross and Blue Shield Kentucky

Phone and fax contacts

Read the prefix from the current card.

Source and verification

Other Anthem BlueCross BlueShield Kentucky prefixes