877-842-3210: United Healthcare Virtual Assistant
Quick answer
United Healthcare virtual assistant line, an AI that says it can help with claims, prior authorizations, benefits and eligibility after asking whether the caller is a provider or member.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
Line at a glance
- Answered by
- AI assistant
- How to respond
- Keypad or voice
- Supported languages
- English
- Have ready
- NPI, Tax ID, Member ID, Date of birth
What the AI assistant can do
Before helping, it asks for: NPI or tax ID; Member ID and date of birth.
| Request | Handled by the assistant |
|---|---|
| Claims | Yes |
| Prior authorizations | Yes |
| Benefits | Yes |
| Eligibility | Yes |
| Credentialing | YesSaid it can provide information on credentialing. |
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 2 min 14 s
United Healthcare. Your call may be monitored or recorded for quality or account security purposes. AI may assist. For quicker assistance, please have your NPI or tax ID number ready. You may also be asked for the member ID and date of birth. Having this information available will help you access self-service options and connect with a representative more quickly. For English, just remain on the line. Para continuar en español, diga español o oprima nueve. I'm your virtual assistant at United Healthcare. If you're a member and need help with your health plan, say I'm a member, otherwise in a few words, tell me what are you calling about? Yes, I'm an AI powered virtual assistant created for United Healthcare. I use AI technology to help understand and respond to a variety of questions about United Healthcare benefits, services, and more. Tell me what you're calling about today. We can provide information on benefits, claims, prior authorization, credentialing, and more. I can help you with claims, prior authorizations, benefits, and eligibility. I can help you with claims, prior authorizations, benefits, and eligibility. Are you calling as a healthcare professional? Okay, to ensure I can assist you effectively, I need to know if you are calling as an advocate on behalf of a provider, say provider, or on behalf of a member, say member.
More questions about (877) 842-3210 (2)
What can the United Healthcare AI assistant help with?
It said it can help with claims, prior authorizations, benefits and eligibility, and that it can give information on credentialing.
What should I have ready?
Have your NPI or tax ID ready. You may also be asked for a member ID and date of birth.