(800) 622-0043 Phone Tree
Quick answer
Wellmark line that asks for language, then member or provider type; members are asked for their Wellmark ID.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Opens a menuNext menu: member, provider, producer, group administrators, all others, repeat |
| Member | 1 then 1 | Asks for your IDAsks for Wellmark ID without the first 3 characters. Primary care physician changes go to the member website. |
| Provider | 1 then 2 | |
| Producer | 1 then 3 | |
| Group administrators | 1 then 4 | |
| All others | 1 then 5 | |
| All other languages | 2 |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Member ID
Skip the call
- Designate or change primary care physician by logging in to the Wellmark member website
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 29 s
Thank you for calling Wellmark Blue Cross and Blue Shield. To continue in English, press 1. All other languages, 2. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star.
Press 1 · 27 s
Thank you for calling Wellmark Blue Cross and Blue Shield. To continue in English, press 1. All other languages, 2. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star.
Press 1 → 1 · 1 min 6 s
Thank you for calling Wellmark Blue Cross and Blue Shield. To continue in English, press 1. All other languages, 2. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star. If you need to designate or change your primary care physician or PCP, please log in to my wellmark.com to make your selection. For all other inquiries, please enter your Wellmark ID. using the corresponding numbers and letters on your telephone keypad. Do not include the first 3 characters.
More questions about (800) 622-0043 (2)
What ID does the member prompt ask for?
It asks for your Wellmark ID, without the first 3 characters.
How do I change my primary care physician?
The line says to log in to the Wellmark member website to make the change.