800-362-2218: Wellmark Blue Cross and Blue Shield phone line
Quick answer
Wellmark Blue Cross and Blue Shield line. Members are asked for a Wellmark ID; other callers choose a role from a menu.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Opens a menu |
| Member | 1 then 1 | Asks for your IDDirects PCP changes to mywellmark.com, then asks for a Wellmark ID without the first 3 characters. |
| Provider | 1 then 2 | |
| Producer | 1 then 3 | |
| Group administrators | 1 then 4 | |
| All others | 1 then 5 | |
| All other languages | 2 |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Member ID
Shortcuts and conditional instructions
- If you need to designate or change your primary care physician Log in to mywellmark.com to make the selection
Skip the call
- Set or change your primary care physician mywellmark.com
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 28 s
Thank you for calling Wellmark Blue Cross and Blue Shield. To continue in English, press 1. All other languages, 2. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star.
Press 1 · 27 s
Thank you for calling Wellmark Blue Cross and Blue Shield. To continue in English, press 1. All other languages, 2. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star.
Press 1 → 1 · 49 s
Thank you for calling Wellmark Blue Cross and Blue Shield. To continue in English, press 1. All other languages, 2. If you are a member, press 1. Provider, 2. Producer, 3. Group administrators, 4. All others, 5. To repeat menu, star. If you need to designate or change your primary care physician or PCP, please log in to my wellmark.com to make your selection. For all other inquiries, please enter your Wellmark ID. using the corresponding numbers and letters on your telephone keypad. Do not include the first 3 characters.
More questions about (800) 362-2218 (2)
How do members change a primary care physician?
The line says to log in to mywellmark.com to designate or change a PCP.
What ID does the member path ask for?
A Wellmark ID, entered on the keypad without the first 3 characters.