855-769-2500: VillageCareMAX Provider Services
Quick answer
(855) 769-2500 reaches VillageCareMAX (provider services). It is answered by automated phone menu. From the greeting, press 1 for benefits, eligibility, claim status and authorization status; press 2 for prior authorization request.
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Line at a glance
| Health plan | VillageCareMAX |
|---|---|
| Department | Provider services |
| Purpose | VillageCareMAX provider line for benefits, eligibility, claim status, authorization status and prior authorization requests. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Mon-Fri 9:00 AM-5:00 PM ET |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Benefits, eligibility, claim status and authorization status | 1 | |
| Prior authorization request | 2 | Opens a menuAfter hours, offers providers the self-service system by pressing 1 or a callback during business hours. |
Shortcuts and conditional instructions
- If you have an urgent request that cannot wait until the next business day Stay on the line after hours to reach someone
Questions about (855) 769-2500
What are VillageCareMAX provider services hours?
9 AM to 5 PM Eastern, Monday through Friday.
How do I request a prior authorization?
Press 2 at the main menu.
What if my request is urgent after hours?
Stay on the line and someone will assist you.