844-860-9303: UPMC Community HealthChoices Member and Provider Line
Quick answer
(844) 860-9303 reaches UPMC Health Plan. It is answered by automated phone menu → AI assistant. From the greeting, press 1 for member; press 2 for healthcare provider.
Line at a glance
| Health plan | UPMC Health Plan |
|---|---|
| Department | Not listed |
| Purpose | UPMC Community HealthChoices line for members and healthcare providers, with providers directed to UPMC Health Plan self-service and a virtual assistant. |
| Answered by | Automated phone menu → AI assistant |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Tax ID number |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Healthcare provider | 2 | Opens a menuSays participating providers must use the online portal or IVR for claim status, eligibility, benefits and authorizations; press 1 for Provider OnLine help. |
| Provider OnLine help or account access | 2 then 1 | AI assistantConnects to the UPMC virtual assistant, which asks for the tax ID number. |
| Other questions (stay on the line) | 2 then Stay on the line |
Shortcuts and conditional instructions
- If you are calling as a member 1 Press 1
- If you are calling as a healthcare provider 2 Press 2
Skip the call
- UPMC Health Plan provider portal www.upmchealthplan.com/providers/
Questions about (844) 860-9303
How do providers check claims or eligibility?
The line says participating providers must use the online portal at upmchealthplan.com/providers or the IVR.
What does the UPMC virtual assistant ask for?
Your tax ID number.
What reminder does the greeting give providers?
Providers must revalidate Medical Assistance, UPMC for Kids and Community HealthChoices enrollment for each service location every 5 years, and should check revalidation dates in PROMISe.