Coverage profile
Work UnitedHealthCare Shared Services across every published route
Use the current payer record to choose the right claim-status, eligibility, portal, phone, or appeals workflow. Substrate only marks routes that are published for this payer.
Eligibility
EDI 270/271The Substrate Eligibility Agent can verify patient benefits, identify TPAs and carve-outs, and more with UnitedHealthCare Shared Services.
Portal claim status
Browser automationThe Substrate Claim Status Agent can check claim status via the payer portal for UnitedHealthCare Shared Services.
Appeals agent
AI appeals workflowThe Substrate Appeals Agent can submit appeals for RFIs, medical record requests, downcoding reconsiderations, and more via the payer portal for UnitedHealthCare Shared Services.
Other aliases
Also known as
- 2714
- UHIS
- United Healthcare Shared Services
Payer intelligence
Observed adjudication timing
How long completed claims in Substrate’s aggregate network took from payer receipt to the 835 payment date.
Median time to payment
5 days- 10% of adjudications by
- 3 days
- 90% of adjudications by
- 5 days
- Applicable state coverage
- UT
- Current As Of
- July 2026
Five-month median trend
Days to 835 paymentView chart data as a table
| Service month | Median | 10% of adjudications by | 90% of adjudications by | Completed claims | Coverage |
|---|---|---|---|---|---|
| Apr | 5 days | 3 days | 5 days | 134 | UT |
| May | 5 days | 3 days | 5 days | 263 | UT |
| Jun | 5 days | 3 days | 5 days | 291 | UT |
| Jul | 5 days | 3 days | 5 days | 282 | UT |
| Aug | No qualified data | ||||
2027 maternity billing research
When does UnitedHealthCare Shared Services change OB/GYN billing?
Applicability to UnitedHealthCare Shared Services is unverified. Within the cited policy's Commercial and Individual Exchange scope, complete same-group maternity care is reported globally; specified component-itemization rules and separately reportable-service exceptions apply. This document states no 2027 transition date.
- Transition start
- Not stated in cited policy
- Billing start
- No 2027 billing date stated in cited policy
- Published
- Not stated in source
- Current As Of
- August 2026
Scope: UHC Commercial and Individual Exchange professional maternity claims on CMS-1500 or its equivalent/successor. Shared Services benefit-plan applicability is unverified; no Dental billing guidance.
Obstetrical Policy, Professional (2026R0064A). Verify the payer source before claim submission.
Frequently asked questions
UnitedHealthCare Shared Services payer FAQs
Can I automate UnitedHealthCare Shared Services portal follow-up?
Yes — portal retrieval is required when 276/277 is missing or stale. See payer portal automation and learn why 276/277 is not enough.
What is the payer ID for UnitedHealthCare Shared Services?
The primary payer ID for UnitedHealthCare Shared Services is UHIS. The correct routing ID can differ by clearinghouse and transaction, so compare the 837P, 837I, 835, 270, and 276 entries before submitting.
What is the provider portal for UnitedHealthCare Shared Services?
The provider portal for UnitedHealthCare Shared Services is https://secure.uhcprovider.com. Available features depend on the payer and your account.
What is the 270 payer ID for UnitedHealthCare Shared Services?
The 270 payer ID for UnitedHealthCare Shared Services is UHIS via Availity.
What states does UnitedHealthCare Shared Services operate in?
UnitedHealthCare Shared Services operates in IL, MO, TN, and WV.
Routing reference
UnitedHealthCare Shared Services payer IDs and operating states
Use the payer ID listed for the transaction you are submitting. Verify current routing and enrollment requirements with your clearinghouse.
| Payer name | UnitedHealthCare Shared ServicesSource: Substrate payer directory · data last changed |
|---|---|
| Operating states | IL, MO, TN, WVSource: United Clearinghouse payer catalog · matched by payer name |
| 270 eligibility payer IDAvaility | UHISSource: Availity payer catalog · catalog dated · matched by payer ID |
Routing sources and verification
- Substrate payer directoryPayer identity, aliases, operating states, and vendor IDs. Data last changed ; checked .
- Availity payer catalogMatched by payer ID; matched record: UNITEDHEALTHCARE SHARED SERVICES. Source dated .The attached API workbook supplies 270 and 276 payer IDs only. It does not supply 837P, 837I, or 835 IDs.Open current Availity reference ↗
- United Clearinghouse payer catalogMatched by payer name; matched record: UnitedHealthCare Shared Services. The source did not provide a publication date.The attachment supplies payer names and states only; it does not contain transaction-specific payer IDs.Open current United Clearinghouse reference ↗
Clearinghouse payer IDs are transaction-specific and can change. Confirm the current payer list and the member’s ID card before submission.