844-462-7812: HealthCheck 360 and Unite Here Health Pre-certification
Quick answer
(844) 462-7812 reaches Unite Here Health (pre-certification department). It is answered by automated phone menu → live person. From the greeting, press 0 for member benefits and eligibility transfer; press 4 for extension; press 1 for provider pre-certification; press 2 for member pre-cert question.
Line at a glance
| Health plan | Unite Here Health |
|---|---|
| Department | Pre-certification Department |
| Purpose | Pre-certification line for HealthCheck 360 and Unite Here Health, for providers starting or checking pre-certifications and members with pre-cert questions. |
| Answered by | Automated phone menu → Live person |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Monday–Friday 8 AM–5 PM Central |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member benefits and eligibility transfer | 0 | |
| Extension | 4 | |
| Provider pre-certification | 1 | Opens a menuAsks whether you are checking a submitted pre-cert (1) or starting a new one (2). |
| Status of a submitted pre-cert | 1 then 1 | VoicemailOutside business hours, gives the hours and lets callers hold to leave a message. |
| Start a new pre-cert | 1 then 2 | Live personConnects to a HealthCheck 360 staff member. |
| Member pre-cert question | 2 | |
| 24-hour nurse line and audio library | 3 |
Shortcuts and conditional instructions
- If you are a member verifying benefits, coverage or eligibility 0 Call 866-686-0003 or press 0
- If you know your party's 4-digit extension 4 Press 4
- If you are a provider starting or checking a pre-certification 1 Press 1
- If you are a member with a pre-cert question 2 Press 2
Skip the call
- Unite Here Health website (provider benefits and eligibility) www.uhh.org
Questions about (844) 462-7812
How do providers start a pre-certification?
Press 1, then 2. The call connects to a HealthCheck 360 staff member.
Where do providers verify benefits and eligibility?
The greeting points providers to uhh.org.
What are the business hours?
8 AM to 5 PM, Monday through Friday, Central time.
Is pre-certification a guarantee of benefits?
No. The greeting says it determines medical necessity only.