UMR AI Assistant Phone Line at 877-233-1800
Quick answer
(877) 233-1800 reaches UMR. It is answered by AI assistant. From the greeting, say “passcode” for passcode; say “fax benefit or claims information” for fax benefit or claims information; say “prior authorization” for prior authorization; say “mailing address” for mailing address.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Line at a glance
| Health plan | UMR |
|---|---|
| Department | Not listed |
| Purpose | UMR AI-assisted line that faxes benefit or claim information, helps with prior authorization, gives the mailing address, or takes a passcode. |
| Answered by | AI assistant |
| How to respond | Voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Passcode | say passcode | |
| Fax benefit or claims information | say fax benefit or claims information | |
| Prior authorization | say prior authorization | |
| Mailing address | say mailing address |
Shortcuts and conditional instructions
- If you have a passcode Say 'passcode'
Questions about (877) 233-1800
What can the UMR line help with?
It can fax benefit or claims information, assist with prior authorization, provide UMR's mailing address, or take a passcode.
Do I need a passcode?
Only if you have one. Say passcode; otherwise tell the system what you need.
Is the call recorded?
The greeting says calls may be monitored or recorded and that UMR may use AI technology to help.