800-323-2190: TeamCare Benefit and Eligibility Information Line
Quick answer
(800) 323-2190 reaches TeamCare (benefit and eligibility information). It is answered by automated phone menu. From the greeting, press 1 for benefits and eligibility / medical provider; press 2 for member questions / dental provider; press 3 for vision provider.
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Line at a glance
| Health plan | TeamCare |
|---|---|
| Department | Benefit and Eligibility Information |
| Purpose | TeamCare benefit and eligibility line for Central States plan members and medical, dental and vision providers. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | NPI |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Benefits and eligibility / medical provider | 1 | |
| Member questions / dental provider | 2 | |
| Vision provider | 3 | Opens a menuOpens a menu for eligibility and benefits, claims, or other inquiries. |
| Eligibility and benefit inquiries | 3 then 1 | Asks for your IDPlays a coverage disclaimer, then asks for the 10-digit NPI. |
| Claim inquiries | 3 then 2 | Asks for your IDAsks for the 10-digit NPI and a confirmation. |
| All other inquiries | 3 then 3 | Asks for your IDAsks for the 10-digit NPI and a confirmation. |
Questions about (800) 323-2190
What do providers need when calling (800) 323-2190?
The provider menus ask for the 10-digit national provider identifier (NPI).
Does verifying coverage guarantee payment?
No. The line says verification of current coverage does not guarantee continued coverage or payment of benefits, and coverage may be terminated retroactively if contributions are not received.
What options are in the provider menu?
Press 1 for eligibility and benefit inquiries, 2 for claim inquiries, or 3 for all other inquiries.