877-408-0881: SkyGen USA Dental Benefits Line
Quick answer
SkyGen USA dental benefits line for WellPoint West Virginia, routing members to member services and other callers to the provider line.
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Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 2 | Opens a menu |
| English | 2 then 1 | Opens a menuMember customer service line. Asks for name, member ID and date of birth. Then CHIP 1, Medicaid 2, Medicare 3. |
| CHIP | 2 then 1 then 1 | |
| Medicaid | 2 then 1 then 2 | |
| Medicare | 2 then 1 then 3 | |
| Provider customer service line | 1 |
Line at a glance
- Department
- Dental benefits for WellPoint West Virginia
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Member ID, Date of birth
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 25 s
Thank you for calling Sky Gen USA. Your dental benefits manager for WellPoint West Virginia Incorporated. Your dental and oral health is important to us. You have reached the provider customer service line. If you are a member, please press 2. All other callers press 1 or remain on the line.
Press 2 · 45 s
Thank you for calling SkyGen USA. your dental benefits manager for WellPoint West Virginia Incorporated. Your dental and oral health is important to us. You have reached the provider customer service line. If you are a member, please press 2. All other callers press 1 or remain on the line. Thank you for calling SkyGen USA. your dental benefits manager for WellPoint West Virginia Incorporated. Your dental and oral health is important to us. To continue in English, press 1 or stay on the line. Para continuar en español, presione 2.
Press 2 → 1 · 1 min 22 s
Thank you for calling Sky Gen USA. your dental benefits manager for WellPoint West Virginia Incorporated. Your dental and oral health is important to us. You have reached the provider customer service line. If you are a member, please press 2. All other callers press 1 or remain on the line. Thank you for calling Sky Gen USA. your dental benefits manager for WellPoint West Virginia Incorporated. Your dental and oral health is important to us. To continue in English, press 1 or stay on the line. Para continuar en español, presione You have reached the member customer service line. As part of our efforts to provide you with the best service, this call will be monitored or recorded for quality and training purposes. If you consent and to assure privacy of our members, please verify your identity by providing your name, member ID number and date of birth. If you are calling for chip, please press 1. For Medicaid, please press 2. For Medicare, please press 3.
More questions about (877) 408-0881 (2)
What do members need for this line?
The member line asks for name, member ID number and date of birth to verify identity.
How do providers reach the right line?
The greeting says press 1 or stay on the line for the provider customer service line. We did not follow that option.