866-738-3924: Regence Group Administrators Member Support Line
Quick answer
(866) 738-3924 reaches Regence Group Administrators (member support). It is answered by automated phone menu. From the greeting, press 1 for english; press 2 for Spanish.
Line at a glance
| Health plan | Regence Group Administrators |
|---|---|
| Department | Member Support |
| Purpose | Member support line for Regence Group Administrators, with member and provider options and online claims access for providers. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Opens a menuAsks whether you are a member or calling from a provider's office. |
| Member | 1 then 1 | Recorded messageNotes benefit information is not a guarantee of payment, refers prescription questions to the pharmacy benefit manager, and offers a callback survey. |
| Provider's office | 1 then 2 | Opens a menuPoints providers to accessrga.com for claims and eligibility and providerpayments.com for payment information; press 1 for how to reach Regence BlueShield. |
| Spanish | 2 |
Shortcuts and conditional instructions
- If you are a member Choose English (1); then press 1
- If you are calling from a provider's office Choose English (1); then press 2
- If you have prescription questions Contact your pharmacy benefit manager at the number on the back of your member ID card
Skip the call
- Provider claims and eligibility www.accessrga.com
- Explanation of provider payment www.providerpayments.com
Questions about (866) 738-3924
How do providers check claims with RGA?
Log in at www.accessrga.com, choose the provider menu and select view member claims and eligibility; new users register there.
Where can providers see payment information?
At www.providerpayments.com.
Is Regence Group Administrators the same as Regence BlueShield?
No. The recording says they are different health plans and offers instructions to reach Regence BlueShield.