877-417-6222: Regence Provider Customer Service
Quick answer
Regence provider customer service line for Regence, BridgeSpan and Asuris members and for BlueCard (non-Regence member) claims.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Regence, BridgeSpan or Asuris member | 1 | |
| Non-Regence member (BlueCard) | 2 | Opens a menuReaches the Regence BlueCard provider customer service team for non-Regence member claims. |
| Claims questions | 2 then 1 | Opens a menuAsks callers about federal employee program members to press 1; others remain on the line. |
| Pre-authorization, eligibility or benefit questions | 2 then 2 | |
| Return to the provider main menu | 2 then 0 | |
| All other calls (remain on the line) | Stay on the line |
Line at a glance
- Department
- Provider Customer Service
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 20 s
You've reached the provider customer service department. This call will be recorded and may be monitored for quality assurance purposes. If you are calling on a Regents, BridgeSpan, or Assurance member, press 1. If you are calling on a non-Regents member, press 2. All other calls, please remain on the line.
Press 2 · 54 s
You've reached the provider customer service department. This call will be recorded and may be monitored for quality assurance purposes. If you are calling on a Regents, BridgeSpan, or Assurus member, press 1. If you are calling on a non-Regents member, press 2. All other calls, please remain on the line. You've reached the Regents Blue Card provider customer service department. This team handles inquiries from Regents providers regarding non-Regents member claims. This call will be recorded and may be monitored for quality purposes. For claims questions, press 1. For pre-authorization, eligibility or benefit questions, press 2. and your call will be routed to the appropriate plan for assistance. If you feel you've reached this area by mistake, press 0 and you will be returned to the provider main menu. All other calls, please remain on the line.
Press 2 → 1 · 51 s
You've reached the provider customer service department. This call will be recorded and may be monitored for quality assurance purposes. If you are calling on a Regents, BridgeSpan, or Assurus member, press 1. If you are calling on a non-Regents member, press 2. All other calls, please remain on the line. You've reached the Regents Blue Card provider customer service department. This team handles inquiries from Regents providers regarding non-Regents member claims. This call will be recorded and may be monitored for quality purposes. For claims questions, press 1. For pre-authorization, eligibility or benefit questions, press 2. and your call will be routed to the appropriate plan for assistance. If you feel you've reached this area by mis- If you are calling on a federal employee program member, press 1. Otherwise, remain on the line.
More questions about (877) 417-6222 (3)
How do I ask about an out-of-area Blue member's claim?
Press 2 for non-Regence members, then press 1 for claims questions.
Where do pre-authorization questions for non-Regence members go?
Press 2, then 2 again; the call is routed to the appropriate plan.
What if I reached the BlueCard team by mistake?
Press 0 to return to the provider main menu.