Regence provider customer service: 855-522-8898
Quick answer
Regence provider customer service line. Referrals go to a hold queue; the dental option asks for a provider tax ID.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Referrals | 1 | Hold for an agentTold to hold for the next available referral specialist |
| Dental | 2 | Asks for your IDAsks for the provider tax ID number, followed by the pound sign |
Line at a glance
- Answered by
- Automated phone menu → Hold queue
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Tax ID
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 32 s
You've reached the provider customer service department. This call will be recorded. Unless otherwise required by state law, information provided by customer service is not a guarantee of payment. Benefits are subject to all contract limits and the member's status on the date of service. Accumulated amounts such as deductible may change as additional claims are processed. If you are calling to place a referral, press 1. For questions regarding dental, press 2. All other calls, please remain on the line.
Press 1 · 38 s
You've reached the provider customer service department. This call will be recorded. Unless otherwise required by state law, information provided by customer service is not a guarantee of payment. Benefits are subject to all contract limits and the member's status on the date of service. Accumulated amounts such as deductible may change as additional claims are processed. If you are calling to place a referral, press 1 and your call will be directed to a referral specialist who can assist you. All other calls remain on the line. You've reached the referral line. Please hold for the next available referral specialist.
Press 2 · 38 s
You've reached the provider customer service department. This call will be recorded. Unless otherwise required by state law, information provided by customer service is not a guarantee of payment. Benefits are subject to all contract limits and the member's status on the date of service. Accumulated amounts such as deductible may change as additional claims are processed. If you are calling to place a referral, press 1 and your call will be directed to a referral specialist who can assist you. All other calls remain on the line. Please enter your provider tax ID number followed by the pound sign.
More questions about (855) 522-8898 (2)
How do I reach a referral specialist?
Press 1 for referrals. You will be placed in a hold queue for the next available specialist.
What does the dental option ask for?
The provider tax ID number, followed by the pound key.