833-807-2409: CGS Health Main Line
Quick answer
(833) 807-2409 reaches Reflect Health. It is answered by automated phone menu → hold queue → live person → voicemail. From the greeting, press 1 for member; press 2 for provider services; press 3 for business office (employers, brokers, vendors); press * for repeat menu.
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Line at a glance
| Health plan | Reflect Health |
|---|---|
| Department | Not listed |
| Purpose | Main line for CGS Health with menus for members, providers verifying eligibility, claims or pre-certification, and employers, brokers and vendors. |
| Answered by | Automated phone menu → Hold queue → Live person → Voicemail |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Provider services | 2 | Opens a menuOffers member eligibility, claim status, and pre-certification or prior authorization. |
| Member eligibility | 2 then 1 | Hold for an agentHolds for the next available operator. |
| Claim status | 2 then 2 | Hold for an agentTransfers to the operator queue. |
| Pre-certification or prior authorization | 2 then 3 | Live personHolds for the next available operator; a representative answered. |
| Main menu | 2 then 9 | Opens a menuReturns to the main menu. |
| Business office (employers, brokers, vendors) | 3 | Opens a menuOffers flexible spending accounts, funding, billing, account management or new business, and the receptionist. |
| Flexible spending accounts | 3 then 1 | |
| Funding | 3 then 2 | VoicemailThe funding department asks for your name, number and a brief message. |
| Billing | 3 then 3 | Live personA billing representative answered. |
| Account management or new business | 3 then 4 | Opens a menuPress 1 for your account management team about an existing group, or 2 for sales. |
| Existing group account management | 3 then 4 then 1 | |
| New business or partnerships (sales) | 3 then 4 then 2 | |
| Receptionist | 3 then 0 | |
| Repeat menu | * | Opens a menuRepeats the main menu. |
Shortcuts and conditional instructions
- If you are a member calling about a claim, benefit or service issue 1 Press 1
- If you are a provider verifying eligibility, a claim or pre-certification 2 Press 2
- If you are an employer, benefits broker or vendor representative 3 Press 3 for the business line
Questions about (833) 807-2409
How do providers check claim status at (833) 807-2409?
Press 2 for provider services, then 2 for claim status. The call goes to an operator.
How do I reach pre-certification or prior authorization?
Press 2, then 3. The call holds for the next available operator.
What options does the business office have?
Flexible spending accounts (1), funding (2), billing (3), account management or new business (4), and the receptionist (0).