888-598-7855: Optum Virtual Assistant Avery

Quick answer

(888) 598-7855 reaches Optum. It is answered by AI assistant. From the greeting, say “claims” for claims; say “prior authorizations” for prior authorizations; say “admission and discharge notifications” for admission and discharge notifications; say “benefits and eligibility” for benefits and eligibility.

Instead of waiting on the phone, verify benefits instantly with Substrate.

Line at a glance

Health planOptum
DepartmentNot listed
PurposeOptum provider line where virtual assistant Avery handles claims, prior authorizations, admission and discharge notifications, and benefits and eligibility.
Answered byAI assistant
How to respondVoice
Supported languagesEnglish
HoursNot stated in the greeting
Have readyNothing requested in the greeting

Questions about (888) 598-7855

Who answers 888-598-7855?

Optum's virtual assistant, Avery.

What can Avery help with?

Claims, prior authorizations, admission and discharge notifications, and benefits and eligibility.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.