(310) 354-4200: Optum main line phone tree
Quick answer
Optum main line that routes patients, claims, eligibility, administration and HR; pressing 7 gives the corporate office address.
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Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Optum patient needing assistance | 1 | |
| Claims | 2 | |
| Eligibility | 3 | |
| Administration | 4 | |
| People services or human resources | 5 | |
| IS or information technology | 6 | |
| Location of corporate offices | 7 | Recorded messageGave the El Segundo corporate office address, 2175 Park Place, El Segundo, California, 90245, and a website. Press 0 returns to the main menu. |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
Shortcuts and conditional instructions
- If currently an Optum patient needing assistance 1 Press 1
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 42 s
Thank you for calling Optum. To ensure quality service, your call may be monitored. If you're currently an Optum patient needing assistance, press 1. For claims, press 2. For eligibility, press 3. For administration, press 4. For people services or human resources, press 5. For the IS or information technology department, press 6. For location of our corporate offices, press 7. To repeat these options, press the star key.
Press 7 · 52 s
Thank you for calling Optum. or go to your nearest emergency room. To ensure quality service, your call may be monitored. If you are currently an Optum patient needing assistance, press 1. For claims, press 2. For eligibility, press 3. For administration, Optum's corporate office is located at 2175 Park Place, El Segundo, California, 90245. For additional information about Optum, you may visit our website at www.optum/california.com. Thank you for calling. To return to the main menu, press 0.
More questions about (310) 354-4200 (2)
Where is Optum's corporate office?
The line gave 2175 Park Place, El Segundo, California, 90245.
How do I reach claims?
Press 2 for claims from the main menu.