(310) 326-9167: Optum Torrance office phone tree
Quick answer
Optum Torrance office line: patients enter date of birth; clinicians are routed to staff for pages, patient help, lab results and social work.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Patient | 1 | Opens a menuAsks whether the calling number is the patient's. |
| Yes, the calling number is the patient's | 1 then 1 | Asks for your IDAsked for the patient's date of birth. |
| All other calls | 1 then 3 | |
| Clinician | 2 | Opens a menuClinician menu. |
| Page or send a page | 2 then 1 | Live personReached a staff member asking for the patient's name and date of birth. |
| Assistance with a patient | 2 then 2 | Live personReached a staff member asking for the patient's name and date of birth. |
| Report a lab test result | 2 then 3 | Transfers the callReplayed a try-again prompt, then a transfer message. |
| Social worker support | 2 then 4 | Transfers the callSame try-again prompt and transfer message. |
| All other calls | 2 then 5 | Live personReached a staff member asking for the patient's name and date of birth. |
Line at a glance
- Department
- Torrance office
- Answered by
- Automated phone menu → Live person
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Date of birth
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 35 s
Thank you for calling the Torrance office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2.
Press 1 · 1 min 6 s
Thank you for calling the Torrance office of Opto. Para continuar en español marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a provider or clinician, press 2. For all other calls, press 3. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month. 2 digits for the day and 4 digits for the year, followed by the pound sign.
Press 2 · 55 s
Thank you for calling the Torrance office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a provider or clinician, press 2. For all other calls, press 3. If you received a page or would like to send a page, press 1. If you require assistance with a patient, press 2. To report a lab test result, press 3. For social worker support, press 4. For all other calls, press 5.
Press 1 → 1 · 1 min 3 s
Thank you for calling the Torrance office of Opta. Para continuar en español marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month. 2 digits for the day and 4 digits for the year, followed by the pound sign.
Press 1 → 3 · 1 min 8 s
Thank you for calling the Torrance office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press one. If you are a clinician, press two. I see you are calling from. [caller number]. Is this the patient's phone number? Press one for yes or two for no. Please enter the patient's date of birth using two digits for the month. two digits for the day and four digits for the year, followed by the pound sign.
Press 2 → 1 · 56 s
Thank you for calling the Torrance office of Opto. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Shikana speaking. May I please have the patient's full name and date of birth?
Press 2 → 2 · 59 s
Thank you for calling the Torrance office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Erica. May I have the patient's first name, last name, and date of birth?
Press 2 → 3 · 1 min 13 s
Thank you for calling the Torrance office of Optum. Para continuar en español marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please try again. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please try again. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please hold while we transfer your call.
Press 2 → 4 · 1 min 14 s
Thank you for calling the Torrance office of Opto. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please try again. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please try again. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please hold while we transfer your call.
Press 2 → 5 · 58 s
Thank you for calling the Torrance office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Maria. May I have the patient's first name, last name, and date of birth?
More questions about (310) 326-9167 (2)
What does a patient need to provide?
The patient's date of birth, after confirming the calling number is the patient's.
How do clinicians reach a person?
Press 2, then choose a page, patient assistance, lab results, social work or all other calls; most options reach staff.