310-324-2592: Optum Gardena Office Phone Tree
Quick answer
Optum Gardena office line that routes patients and clinicians, then asks for the patient's name and date of birth.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Patient | 1 | Opens a menu |
| Caller number is the patient's phone (yes) | 1 then 1 | Asks for your IDKeypad prompt for patient date of birth |
| Clinician | 2 | Live personAgent Destiny asked for the patient's full name and date of birth |
| Spanish | 8 |
Line at a glance
- Answered by
- Automated phone menu → Live person
- How to respond
- Keypad
- Supported languages
- English, Spanish
- Have ready
- Date of birth
Shortcuts and conditional instructions
- If caller is a clinician 2 Press 2
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 51 s
Thank you for calling the Gardena office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. We were unable to capture your response. Please try again. If you are a patient, press 1. If you are a clinician, press 2.
Press 1 · 52 s
Thank you for calling the Gardena office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no.
Press 2 · 57 s
Thank you for calling the Gardena office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Destiny speaking. May I please have the patient's full name and date of birth?
Press 1 → 1 · 1 min 3 s
Thank you for calling the Gardena office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a provider or clinician, press 2. For all other calls, press 3. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month, 2 digits for the day and 4 digits for the year, followed by the pound sign.
More questions about (310) 324-2592 (2)
What does the line ask first?
Whether you are a patient (press 1) or a clinician (press 2).
What information does it ask for?
The patient's full name and date of birth, either by keypad or from an agent.