(310) 316-0811: Optum Redondo Beach Office
Quick answer
Optum Redondo Beach office line that asks whether the caller is a patient or clinician, with a radiology option that reaches staff.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 | |
| Patient | 1 | Opens a menuAsks whether the calling number is the patient's phone. |
| Calling number is the patient's phone | 1 then 1 | Asks for your IDAsks for the patient's date of birth. |
| Calling number is not the patient's phone | 1 then 2 | |
| Clinician | 2 | Live personStaff member asked for the patient's full name and date of birth. |
| Radiology | 3 | Live personStaff member asked for the patient's full name and date of birth. |
Line at a glance
- Department
- Redondo Beach office
- Answered by
- Automated phone menu → Live person
- How to respond
- Keypad
- Supported languages
- English, Spanish
- Have ready
- Date of birth
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 38 s
Thank you for calling the Redondo Beach office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3.
Press 1 · 55 s
Thank you for calling the Redondo Beach office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no.
Press 2 · 1 min 1 s
Thank you for calling the Redondo Beach office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Latrista speaking. May I please have the patient's full name and date of birth?
Press 3 · 1 min 0 s
Thank you for calling the Redondo Beach office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Lama speaking. Can I get the patient's full name and date of birth, please?
Press 1 → 1 · 1 min 5 s
Thank you for calling the Redondo Beach office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. I see you are calling from. 3375902. 576. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month, 2 digits for the day and 4 digits for the year, followed by the pound sign.
More questions about (310) 316-0811 (2)
Who answers the radiology option?
A staff member answered and asked for the patient's full name and date of birth.
What does the patient path ask for?
It asks whether the calling number is the patient's phone and then for the date of birth.