310-214-0811: Optum Delamo Office Line
Quick answer
Delamo office of Optum: patients verify by date of birth, clinicians reach a live agent, and radiology reaches an AI assistant.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Patient | 1 | Opens a menuCaller-ID check: the line reads back the caller's number and asks whether it is the patient's phone. |
| Enter patient date of birth | 1 then 1 | Asks for your IDAsks for the date of birth using a 2-digit month, 2-digit day and 4-digit year. |
| Not the patient's number | 1 then 2 | |
| Clinician | 2 | Live personA live agent asked for the patient's full name and date of birth. |
| Radiology | 3 | AI assistant |
Line at a glance
- Department
- Delamo office
- Answered by
- Automated phone menu → Live person → AI assistant
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Date of birth
Shortcuts and conditional instructions
- If calling for radiology 3 Press 3
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 38 s
Thank you for calling the Delamo office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3.
Press 1 · 55 s
Thank you for calling the Delamo office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no.
Press 2 · 1 min 12 s
Thank you for calling the Delamo office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. To ensure quality service, your call may be recorded or monitored. Favor call and Optum. This is Olivia speaking. May I please have the patient's full name and date of birth?
Press 3 · 1 min 24 s
Thank you for calling the Delamo office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a clinician, press 2. For radiology, press 3. To ensure quality service, your call may be recorded or monitored. Please bring your medication bottles, ID, insurance, and arrive 15 minute early to your appointment.
Press 1 → 1 · 1 min 4 s
Thank you for calling the Delamo office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. If you are a patient, press 1. If you are a provider or clinician, press 2. For all other calls, press 3. I see you are calling from. 3375902. 576. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month, 2 digits for the day and 4 digits for the year, followed by the pound sign.
More questions about (310) 214-0811 (2)
How do patients reach the Delamo office?
Press 1 for patient. The line checks the caller's number, then asks for the patient's date of birth.
What happens with radiology calls?
Press 3 for radiology. An AI assistant answered and read an appointment instruction to bring medication bottles, ID and insurance, and to arrive 15 minutes early.