Optum Downtown Los Angeles phone tree (213-623-2225)
Quick answer
Downtown Los Angeles Optum line: urgent care (1, closed), patients (2, identity check), clinicians (3, live staff) and radiology (4, voicemail).
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Urgent care center | 1 | Live personMessage says the urgent care is permanently closed. A clinic agent (Lana) then answered and asked for the patient's name and date of birth. |
| Primary or specialty care | 1 then 1 | Recorded messageReplayed the closed message. |
| Patient | 2 | Asks for your IDRead back the caller's number and asked whether it is the patient's. Then asked for date of birth. |
| Yes, number is the patient's | 2 then 1 | Asks for your IDAsked for date of birth. |
| No | 2 then 2 | |
| Clinician | 3 | Live personAgent (Kiera) asked for the patient's full name and date of birth. |
| Radiology | 4 | VoicemailRadiology not available. Caller is asked to leave a message after the tone. |
| Spanish | 8 |
Line at a glance
- Department
- Downtown Los Angeles office
- Answered by
- Automated phone menu → Live person → Voicemail
- How to respond
- Keypad
- Supported languages
- English, Spanish
- Have ready
- Date of birth
Shortcuts and conditional instructions
- If if you are a clinician 3 Press 3
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 41 s
Thank you for calling the downtown Los Angeles office of Optum. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4.
Press 1 · 1 min 26 s
Thank you for calling the downtown Los Angeles office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4. Hello, the Optum urgent care you are trying to reach is now permanently closed. Please visit our Optum website at www.optum.com to find other urgent care locations near you. If you need help for any primary care or specialty care needs, please press 1. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Lana speaking. Can I get the patient's full name and date of birth, please?
Press 2 · 1 min 12 s
Thank you for calling the Downtown Los Angeles office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month. 2 digits for the day and 4 digits for the year, followed by the pound sign.
Press 3 · 1 min 1 s
Thank you for calling the downtown Los Angeles office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Kiera speaking. May I please have the patient's full name and date of birth?
Press 4 · 1 min 10 s
Thank you for calling the downtown Los Angeles office of Optum. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4. is not available to take your call. Please leave a message after the tone. Press the pound key to end recording.
Press 1 → 1 · 1 min 28 s
Thank you for calling the downtown Los Angeles office of Optum. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4. Hello, the Optum urgent care you are trying to reach is now permanently closed. Please visit our Optum website at www.optum.com to find other urgent care locations near you. If you need help for any primary care or specialty care needs, please press 1. To ensure quality service, your call may be recorded or monitored. Thank you for calling Optum. This is Marguerite speaking. Can I get the patient's full name? and date of birth?
Press 2 → 1 · 1 min 8 s
Thank you for calling the downtown Los Angeles office of Optum. Para continuar en español, marque ocho. or go to your nearest emergency room. To ensure quality service, your call may be recorded or monitored. Please listen carefully as our menu items have changed. For the urgent care center, press 1. If you are a patient, press 2. If you are a clinician, press 3. For radiology, press 4. I see you are calling from. [caller number]. Is this the patient's phone number? Press 1 for yes or 2 for no. Please enter the patient's date of birth using 2 digits for the month. 2 digits for the day and 4 digits for the year, followed by the pound sign.
More questions about (213) 623-2225 (2)
Is the urgent care open?
The recording says the urgent care you are trying to reach is permanently closed, and suggests visiting the Optum website for other locations.
What do patients need to give?
Patients are asked to confirm the calling number as the patient's, then give the patient's date of birth with two digits for the month, two for the day and four for the year.