800-634-4832: Ascentra Health for the National Elevator Industry Health Benefit Plan
Quick answer
(800) 634-4832 reaches National Elevator Industry Benefit Plans (utilization management and case management). It is answered by automated phone menu → hold queue. From the greeting, press 1 for provider prior authorization or admission notification; press 2 for member case management or care navigation.
Line at a glance
| Health plan | National Elevator Industry Benefit Plans |
|---|---|
| Department | Utilization management and case management |
| Purpose | Ascentra Health line for prior authorization, admission notification and case management for the National Elevator Industry Health Benefit Plan. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Mon-Fri 8:00 AM-8:00 PM ET, excluding holidays |
| Have ready | NPI |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Provider prior authorization or admission notification | 1 | Opens a menuOpens a prior authorization menu. |
| Prior authorization status | 1 then 1 | Asks for your IDAsks for the 10-digit NPI. |
| Other prior authorization inquiries | 1 then 2 | Hold for an agentAsks for the 10-digit NPI, then holds for the next available representative. |
| Member case management or care navigation | 2 |
Shortcuts and conditional instructions
- If you are a provider needing prior authorization for inpatient or outpatient medical, behavioral health or substance use services, or notifying of an admission 1 Press 1
- If you are a member looking for a clinical case manager, case management or care navigation 2 Press 2
- If you need TTY for hearing impaired Hang up and dial 711
Skip the call
- Program information and forms neibenefits.ascentra.com
Questions about (800) 634-4832
What are the hours?
8 AM to 8 PM Eastern, Monday through Friday, excluding holidays.
Where do I fax prior authorization requests?
The greeting gives 512-975-7642.
What do providers need to check a prior authorization?
The 10-digit NPI.