833-647-9355: Montefiore CMO Care Management
Quick answer
(833) 647-9355 reaches Montefiore Contract Management Organization (care management). It is answered by automated phone menu. From the greeting, press 1 for english; press 2 for español; press 4 for claims, eligibility or benefits.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Line at a glance
| Health plan | Montefiore Contract Management Organization |
|---|---|
| Department | Care Management |
| Purpose | Montefiore CMO care management line for claims, eligibility, benefits and authorization requests, with an after-hours answering service for urgent authorizations. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Monday to Friday, 9 AM to 5 PM |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Recorded messageAfter hours, plays the closed message with hours and offers press 0 for urgent authorization requests. |
| Español | 2 | Recorded messageAfter hours, plays the same closed message and the press 0 option for urgent authorizations. |
| Claims, eligibility or benefits | 4 |
Shortcuts and conditional instructions
- If you know your party's extension Dial it now
- If your call is about claims, eligibility or benefits, including coverage, pre-authorization, pre-certification or medical necessity review 4 Press 4
- If you are calling about a behavioral health authorization request 1 Press 1
- If you are calling about a medical authorization request 2 Press 2
- If after hours, your call is about an urgent authorization request 0 Press 0 for the after-hours answering service
Questions about (833) 647-9355
What are Montefiore CMO's hours?
Monday through Friday, 9 AM to 5 PM.
How do I reach someone after hours for an urgent authorization?
Press 0 to connect to the after-hours answering service.
Which option covers claims and benefits questions?
Press 4 for claims, eligibility or benefits, including whether a service needs pre-authorization.