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800-788-0710: Customer Service Line

Quick answer

Customer service line that asks whether the caller is a medical services provider, then asks for an identifier that it reads back for confirmation.

(800) 788-0710

Call observed . The recorded menu was reviewed. Phone menus can change.

To reachDo thisWhat happens
Medical services provider1 or say yesAsks for your IDReads back a 10-digit number that we entered as our [NPI] and asks for confirmation.
Not a medical services provider2 or say no

Line at a glance

Answered by
Automated phone menu
How to respond
Keypad or voice
Supported languages
English
Have ready
NPI

Shortcuts and conditional instructions

What the line says

Transcribed from the calls observed . Caller identifiers are masked.

Greeting · 1 min 1 s

Thank you for calling customer service. Para continuar en español, diga español o marque el dos. For quality of service, we may record or monitor your call. Are you a medical services provider? I didn't hear that. Are you a medical services provider? Please say yes or press 1. or no, 2. I still didn't understand that. Using your keypad, choose one of the following options. If you're a provider of medical services, press 1. Otherwise, press 2.

Press 1 · 1 min 28 s

Thank you for calling customer service. Para continuar en español, diga español o marque el dos. For quality of service, we may record or monitor your call. Are you a medical services provider? I didn't hear that. Are you a medical services provider? Please say yes or press 1. or no, 2. Enter or say your tax ID or NPI. I heard [NPI]. Is that correct? I heard [NPI]. Is that correct? Please say yes or no. Let's try this a different way. I heard [NPI]. Is that correct? If yes, press 1. If no, press 2.

More questions about (800) 788-0710 (1)
What does the line ask for?

Providers are asked for an identifier, which the line reads back for confirmation before repeating the question.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.

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