800-665-0898: Molina Healthcare of California Medicare Line
Quick answer
Molina Healthcare of California Medicare line. An AI assistant answered, gave a notice that the Medicare Advantage plan ends, and asked whether the caller is a provider or has a general question.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Provider | 2 or say I'm a provider | Recorded message |
| Spanish | 1 or say español |
Line at a glance
- Answered by
- AI assistant → Recorded message
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
Skip the call
- Pick a new Medicare plan online medicare.gov
What the AI assistant can do
Before helping, it asks for: Phone number associated with the Medicare account.
| Request | Handled by the assistant |
|---|---|
| Continue by secure text chat on the phone | Transfers youNeeds the caller to opt in first. |
| Transfer to a representative | Transfers youSaid it was transferring after the caller could not finish the phone number lookup. |
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 2 min 24 s
Thank you for calling Molina Healthcare of California. If you're a provider, say I'm a provider or press 2. Para continuar en español, puede decir español u o prima uno. As of January 1st, 2027, Molina Healthcare of California will no longer offer your Medicare advantage plan. Your Medicare advantage plan with Molina will end on December 31st, 2026. You should have received a letter in the mail providing information. You must pick a new Medicare plan by the end of the year. You can go online to medicare.gov to pick another Medicare advantage plan in your area. You must select a new Medicare plan by December 31st, 2026, or you may go back to original Medicare. Thank you for being a Molina member. Your call may be monitored or recorded. and we may collect device information for quality and identity verification purposes. If this is a behavioral health crisis, please let me know so I can help connect you to a crisis line. How can I help you? One moment. I can move this conversation to a secure chat on your phone if you'd like. but I'll need you to opt in first. Can I send you a text? Let me look up your records. Starting with the area code, what's the 10 digit phone number associated with your Medicare account? You can also say, I don't have it or press pound. I'm sorry. I'm having trouble. Please hold while we transfer you to a representative.
Press 2 · 1 min 1 s
Thank you for calling Molina Healthcare of California. If you're a provider, say I'm a provider or press 2. Para continuar en español, puede decir español u o prima uno. As of January 1st, 2027, Molina Healthcare of California will no longer offer your Medicare advantage plan. Your Medicare advantage plan with Molina will end on December 31st, 2026. You should have received a letter in the mail providing information. You must pick a new Medicare plan by the end of the year. You can go online to medicare.gov to pick another Medicare advantage plan in your area. You must select a new Medicare plan by December 31st, 2026, or you may go back to original Medicare. Thank you for being a Molina member.
More questions about (800) 665-0898 (2)
Why is Molina saying my Medicare Advantage plan is ending?
The greeting says Molina will no longer offer the plan as of January 1, 2027, and the plan ends December 31, 2026. A letter was said to have been mailed.
Where can I pick a new plan?
The notice says to go to medicare.gov to choose another Medicare Advantage plan.