888-285-6402: Meritain Health phone tree
Quick answer
Meritain Health line that routes employers, plan participants, providers, flexible spending callers and extension callers.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 4 | |
| Employer, plan sponsor, agent or broker | 1 | |
| Plan participant | 2 | Asks for your IDAsks for the participant identification number. Press star first if it has letters, otherwise digits then pound. |
| Provider or network representative | 3 | |
| Flexible spending account | 5 | Transfers the call |
| Extension or directory | 9 | Asks for your IDAsks for the party's extension. |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English, Spanish
- Have ready
- Member ID, Extension
Shortcuts and conditional instructions
- If calling about a flexible spending account 5 Press 5
- If knows the extension of the person being called 9 Press 9
- If employer, plan sponsor, agent or broker 1 Press 1
- If plan participant 2 Press 2
- If healthcare provider or network representative 3 Press 3
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 1 min 15 s
Thank you for calling Meritain Health. This call does not guarantee benefits. final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. If you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. If you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key.
Press 2 · 1 min 28 s
Thank you for calling Meritain Health. This call does not guarantee benefits. final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. Do you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Please enter the plan participants identification number. If the identification number contains letters, please press the star key. Otherwise, enter the number followed by the pound sign. Please enter the plan participants identification number. If the identification number contains letters, please press the star key. Otherwise, enter the number followed by the pound sign. Please enter the plan participants identification number. If the identification number contains letters, please press the star key. Otherwise, enter the number followed by the pound sign.
Press 5 · 50 s
Thank you for calling Meritain Health. This call does not guarantee benefits. final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. Do you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Please wait while your call is transferred.
Press 9 · 1 min 20 s
Thank you for calling Meritain Health. This call does not guarantee benefits. Final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. To know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Thank you for calling Meritain Health. Please enter your party's extension now. You have entered an invalid extension. Thank you for calling Meritain Health. Please enter your party's extension now.
More questions about (888) 285-6402 (2)
What ID does a plan participant need?
The plan participant's identification number. Press star first if it has letters.
Where do flexible spending calls go?
The line transfers them after pressing 5.