(800) 646-9329 Phone Tree
Quick answer
Meritain Health line with member, provider and plan sponsor options, including a plan participant ID prompt and an FSA transfer.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Employee or plan member | 1 | |
| Healthcare provider | 2 | Opens a menuMenu: Spanish (4), flexible spending account (5), extension (9), employer or broker (1), plan participant (2), provider or network representative (3), company directory (9 then pound) |
| Employer, plan sponsor, agent or broker | 2 then 1 | |
| Plan participant | 2 then 2 | Asks for your IDAsks for the plan participant identification number; press star first if it contains letters |
| Provider or network representative | 2 then 3 | |
| Spanish | 2 then 4 | |
| Flexible spending account | 2 then 5 | Transfers the callLine said the call was being transferred |
| Extension or company directory | 2 then 9 | Opens a menuPrompts for the party's extension; the same key is listed for the company directory with pound |
Line at a glance
- Answered by
- Automated phone menu → Live person
- How to respond
- Keypad
- Supported languages
- English, Spanish
- Have ready
- Member ID
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 18 s
Thank you for calling Meritain Health. To expedite your service, please have the member's identification number available. and select from the following options. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2.
Press 2 · 1 min 3 s
Thank you for calling Meritain Health. To expedite your service, please have the member's identification number available and select from the following options. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2. Thank you for calling Meritain Health. This call does not guarantee benefits. final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. Do you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key.
Press 2 → 2 · 1 min 30 s
Thank you for calling Meritain Health. To expedite your service, please have the member's identification number available and select from the following options. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2. Please make a selection. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2. Thank you for calling Meritain Health. This call does not guarantee benefits. Final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. If you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Please enter the plan participants identification number. If the identification number contains letters, please press the star key. Otherwise, enter the number followed by the pound sign.
Press 2 → 5 · 1 min 20 s
Thank you for calling Meritain Health. To expedite your service, please have the member's identification number available. and select from the following options. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2. Please make a selection. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2. Thank you for calling Meritain Health. This call does not guarantee benefits. Final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. If you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Please wait while your call is transferred.
Press 2 → 9 · 1 min 18 s
Thank you for calling Meritain Health. To expedite your service, please have the member's identification number available. and select from the following options. If you are an employee or plan member, press 1. If you are a healthcare provider, press 2. Please make a selection. If you are an employee or plan member. Thank you for calling Meritain Health. This call does not guarantee benefits. Final coverage or non-coverage determination will be made after receipt and processing of your claim. pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations. Para español, presione 4. If you're calling regarding your flexible spending account, press 5. Do you know the extension of the person you are calling, press 9. If you are an employer, plan sponsor, agent, or broker, press 1. If you are a plan participant, press 2. If you are a healthcare provider or network representative, press 3. To use the company directory, press 9 and the pound sign. To hear these options again, press the star key. Thank you for calling Meritain Health. Please enter your party's extension now.
More questions about (800) 646-9329 (2)
What does the plan participant option ask for?
It asks for the plan participant identification number. Press star first if the number contains letters.
How do I reach the FSA line?
As a healthcare provider, press 5 for the flexible spending account. The call was transferred.