888-663-8080: Luminare Health Connect Service Line
Quick answer
(888) 663-8080 reaches Luminare Health (health connect service line). It is answered by automated phone menu. From the greeting, press 1 for nurse line; press 2 for customer service; press 3 for party's extension.
Line at a glance
| Health plan | Luminare Health |
|---|---|
| Department | Health Connect Service Line |
| Purpose | Luminare Health Connect service line with a 24/7 nurse advice line, member and provider customer service, and extension dialing. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Member date of birth, Tax ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Nurse line | 1 | Transfers the callTransfers to the My Nurse 24/7 nurse advice line, which offers Spanish. |
| Customer service | 2 | Opens a menuAsks members to say member or press 1, and providers to say provider or press 2. |
| Member | 2 then 1 or say member | Asks for your IDAsks for the member's birth date as MMDDYYYY. |
| Provider | 2 then 2 or say provider | Asks for your IDAsks for the 9-digit tax ID. |
| Party's extension | 3 | Asks for your IDAsks for the extension; an invalid entry returns to the member and provider menu. |
Questions about (888) 663-8080
Is there a nurse line?
Yes. Press 1 to reach the My Nurse 24/7 nurse advice line.
What do providers need for customer service?
Press 2, then say provider or press 2, and enter your 9-digit tax ID.
What do members enter?
The member's birth date as a 2-digit month, 2-digit day and 4-digit year.