844-306-8650: Judi Rx, formerly Capital Rx, Pharmacy Benefits
Quick answer
(844) 306-8650 reaches Judi Health (pharmacy benefits). It is answered by automated phone menu. From the greeting, press 8 for Spanish; press 1 for member, prescription plan; press 2 for pharmacy; press 3 for prescriber's office.
Line at a glance
| Health plan | Judi Health |
|---|---|
| Department | Pharmacy Benefits |
| Purpose | Pharmacy benefit administrator line for Judi Rx, formerly Capital Rx, with options for members, pharmacies and prescribers' offices. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | NPI |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 | |
| Member, prescription plan | 1 | |
| Pharmacy | 2 | |
| Prescriber's office | 3 | Asks for your IDPoints to the provider portal at hcp.cap-rx.com, then asks for your NPI followed by pound and to confirm it. |
| Member, medical plan | 4 | |
| Repeat | 9 | |
| Customer service representative | 0 |
Shortcuts and conditional instructions
- If you are a member calling about the prescription plan 1 Press 1
- If you are calling from a pharmacy 2 Press 2
- If you are calling from a prescriber's office 3 Press 3
- If you are a member calling about the medical plan 4 Press 4
Skip the call
- Provider portal: prior authorization requests, documents and status hcp.cap-rx.com
Questions about (844) 306-8650
How do prescribers reach Judi Rx on this line?
Press 3, then enter your NPI followed by pound and confirm it.
Can prior authorizations be handled online?
Yes. The greeting says the provider portal at hcp.cap-rx.com can start prior authorization requests, take documents and show status.
How do I reach a person?
Press 0 for a customer service representative.